Apply on Employer Site

Ernest · 14 hours ago

Corporate Credit Manager

Commerce, CA

Full-time

Onsite

Mid, Senior Level

$110K/yr - $125K/yr

5+ years exp

Ernest is a company that values meaningful partnerships and a supportive work culture. They are seeking a Corporate Credit Manager to oversee the Credit team, implement policies, and enhance efficiency in collection efforts while fostering relationships with various stakeholders.

Manufacturing

Responsibilities

Foster robust relationships with divisional leadership, sales team, relevant departments, and customers

Formulate credit strategies and suggest policy modifications as needed

Supervise and conduct a daily assessment of overdue accounts, including relevant notes on these customers, and report any exceptions and write-offs to the Director of Corporate Credit. Take appropriate action on delinquent accounts as directed by the Director of Corporate Credit. Collaborate with the credit team to evaluate and refine the collections strategy

Deliver exceptional service to all customers, divisions, and to sales team while overseeing and coordinating collection activities in collaboration with the credit team

Collaborate with the Director of Corporate Credit to establish departmental goals and collection metrics, then convene with the team to strategically outline achievable objectives

Deliver detailed weekly and monthly collection status updates to the sales team and division leadership

Function as a champion for identifying red flags and proactively addressing issues to prevent escalations, while also coaching the credit team on recognizing these warning signs. Additionally, assist with customer disputes related to outstanding balance payments

Evaluate credit team’s performance and offer constructive feedback through coaching and training opportunities

Evaluate and approve the creditworthiness of requests for extended terms and payment plans and consult with the Director of Corporate Credit before implementation

Engage professionally with all departments and management involved in resolving disputed pending items

Analyze delinquent and problematic accounts, reviewing recommendations for resolution that may involve demand notices, legal support, and the selective engagement of outside collection agencies, as directed by the Director of Corporate Credit

Conduct annual and ad hoc credit reviews of existing customers while ensuring that resale certificates are kept up to date

Qualification

SAPCollections supervisionStrategic planningBachelor's degreeMicrosoft OfficeCustomer serviceProactiveSales tax regulationsLeadership skillsWritten communicationVerbal communication

Required

Experience with SAP is preferred

Bachelor's degree is preferred

Demonstrated expertise in strategic planning and prioritization within a corporate collection's environment

Minimum of 5 years of collections supervision experience

Exceptional leadership skills with the ability to inspire and motivate direct reports, coupled with a strong commitment to delivering excellent customer service

Exceptional written and verbal communication abilities

Proactive and resourceful, able to recognize and complete critical tasks independently while maintaining a strong sense of urgency

Proficient with Microsoft Office

Knowledgeable in sales tax regulations and seller's permit verification