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Integra Partners · 4 weeks ago

Quality Assurance Analyst

United States

Full-time

Remote

Entry Level

$22/hr - $22/hr

1+ years exp

Integra Partners is a leading national durable medical equipment network administrator dedicated to improving in-home healthcare access. The Quality Assurance Analyst is responsible for monitoring production quality and evaluating customer interactions to ensure high standards of service and quality within the Operations team.

Health CareHospital

H1B Sponsor Likely

Responsibilities

Monitoring and documenting production quality in support of the departmental goals and initiatives

Evaluates both verbal and written customer contact

Participates in the design of all quality monitoring formats and quality standards

Fairly and consistently review the calls, emails, claims, etc. of our team for accuracy

Provide coaching for success in executing superior service and quality to our customers

Documents the production quality results and effectively presents and facilitates discussions

Providing feedback and trend data to the Management team to drive continuous improvement

Qualification

Quality AssuranceQA methodologiesData analysisWordExcelPowerPointLeadership capabilitiesHealthcare experienceBilingual SpanishBilingual EnglishCommunication skillsOrganizational skills

Required

Minimum of 1 year of experience performing Quality Assurance in a call center or other production-oriented service operations environment (or equivalent education and experience)

Desire and capability to emerge as a leader within the Operations team

Consistent track record of 95% + in Quality and Production scores in current/previous roles

Proficient understanding of QA methodologies and quality monitoring practices

Demonstrated ability to rapidly gain product, process and tools knowledge and effectively communicate it to employees

Ability to analyze data to identify root causes of quality issues and propose actionable solutions

Excellent communication skills including listening, interpersonal, verbal, written, spelling and grammar

Ability to coach/motivate employees with tact in order to facilitate optimal performance

Must exhibit leadership capabilities and interpersonal skills

Maintain confidential information and abide by necessary rules and regulations

Strong organizational, problem-solving, and analytical skills

Manage conflicting priorities while clearly communicating and managing expectations

Proficiency in Word, Excel and PowerPoint for presentations and reports

Flexible and able to multitask and work with changing priorities with enthusiasm

Self-motivated, detail-oriented and prepared to work independently or as an active team player

Ability to remain focused and motivated during the auditing process

Preferred

Healthcare experience preferred

Fluent in Spanish and English preferred

Bachelor's Degree preferred or equivalent experience

Benefits

Competitive compensation and annual bonus program

401(k) retirement program with company match

Company-paid life insurance

Company-paid short term disability coverage (location restrictions may apply)

Medical, Vision, and Dental benefits

Paid Time Off (PTO)

Paid Parental Leave

Sick Time

Paid company holidays and floating holidays

Quarterly company-sponsored events

Health and wellness programs

Career development opportunities

Company

Integra Partners

Integra Partners is a hospital & health care company providing medical equipment.

Founded in 2006

New York, New York, USA

201-500 employees

http://accessintegra.com

H1B Sponsorship

Integra Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (5)

2023 (2)

2022 (1)

2021 (1)

2020 (2)