DFCU Financial · 1 month ago
Member Service Agent
Fairlane Town Center, 400 Town Center Dr, Dearborn, MI 48126, USA
Full-time, Part-time
Onsite
New Grad, Entry Level
$18.50/hr - $18.50/hrDFCU Financial is one of the largest and best managed credit unions in the country, seeking to expand their team of Member Service Agents. In this role, you will provide exceptional support to members through phone and digital channels, assisting with financial needs and product recommendations while working in a dynamic call center environment.
BankingCrowdfundingFinancial ServicesVenture Capital
Responsibilities
Provide superior friendly phone service in an inbound call center to enhance the relationship with existing and potential members
Work in a fast-paced, high-volume, dynamic learning environment
Access multiple applications to provide primary support for all non-branch channels, including DFCU online, mobile banking, DFCU website, phone banking, online account opening, web applications, DFCU Pay, debit/credit cards, and ATM
Acquire and maintain a high level of product and service knowledge in order to provide efficient service and to mitigate fraud or loss to the credit union
Communicate and proactively offer additional products and services to members; Meet monthly sales goals
Provide solutions based, accurate service, including inquiries, financial transactions, loss mitigation
Provide solutions to ID theft, fraud, and loss situations while remaining calm and empathetic
Maintain quality standards in all aspects of work
Comply with all credit union policies and procedures, including security
Identify processing errors and bring them to the attention of management
Perform end of day transaction review and/or balancing
Qualification
Required
Ability to work in a fast-paced, high-volume, dynamic learning environment
High school diploma or equivalent
Previous customer service or sales experience
Ability to quickly learn and maintain knowledge on a wide variety of products and services
Articulate phone skills, including excellent listening skills
Ability to successfully apply sales techniques
Strong computer and technology skills
Effective writing skills and basic math skills
Ability to function as a team player, with ability to verbally communicate appropriately with others, and appropriately respond to a supervisor
Consistent positive, cooperative, self-motivated, courteous and professional attitude
Benefits
Monthly cash incentives for meeting performance goals
Employee bonus program
Paid lunch time
Employee referral payouts for recruiting your friends and family
Paid time off
Paid holidays (13 per year)
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Tuition reimbursement / Education assistance
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Adoption assistance for qualified expenses maximum $10,000 per child
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short- & long-term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Employee loan discounts (closed-end loans)
Service / anniversary awards
Employee discounts for company logo wear
Recognition and awards for outstanding team and individual performance (branch and member service center employees)
Ongoing training opportunities
Leadership development program
Flexible scheduling for students
Company
DFCU Financial
DFCU Financial is a banking firm that offers online checking, banking, mortgages, loans, and investment services.
Founded in 1950
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Goldberg
President & Chief Executive Officer
Recent News
GlobeNewswire
2026-01-06
2025-01-06
Company data provided by crunchbase