Kirtland Credit Union · 1 month ago
Account Resolution Representative
Albuquerque, NM, US
Full-time
Onsite
Entry Level
1+ years expKirtland Credit Union is a financial institution dedicated to helping employees learn and grow in their careers. The Account Resolution Representative will work with members to manage delinquent loans and maintain a satisfactory delinquency ratio while providing exceptional service.
Banking
Responsibilities
Determine the best course of action, consistent with collection standards, to increase the collection of payments from delinquent members
Obtain from member the reason for delinquency and counsel the member on the various programs that are available when there is a hardship situation
Conduct collection efforts respectfully but with persistence and persuasiveness
Prepare documents for Attorneys when legal action is required
Maintain complete and current knowledge of all federal and state consumer credit collection laws and regulations, i.e. SCRA, FCBA, UCC, BK Laws, FDCPA, TCPA AND FCRA
Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence
Support the credit union’s mission, vision, strategic goals, quality initiatives and service standards
Qualification
Required
High school diploma or GED required
Strong communication skills (written and verbal)
Strong multi-tasking and problem-solving skills
Outstanding customer service skills
Preferred
1-3 years of relevant experience preferred
Thorough knowledge of collection procedures with strong knowledge of loan products such as consumer loans, credit cards, mortgages and vehicle loans preferred
Benefits
Medical, Dental and Vision Insurance
401(k) Retirement savings program that includes employer match
Paid time off with accrual starting from day one
Tuition Reimbursement for College Degrees
Employee Clothing Advance
Paid holidays: In addition to New Year's Day, Independence Day, Veterans' Day, Thanksgiving Day, Christmas Day, Memorial Day, and Labor Day, we also observe Martin Luther King Day and President's Day.
Fitness Reimbursement Program
Employee Assistance Program
Short- and Long-Term Disability
Travel Assistance
Company
Kirtland Credit Union
Why work at Kirtland Credit Union? Because you spend 40 hours a week or more at work.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Nielsen
Chief Financial Officer
Tina Andrews
Chief Financial Officer
Recent News
San Antonio Business Journal
2025-02-05
Company data provided by crunchbase