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GE Appliances, a Haier company · 19 hours ago

Helpdesk Coordinator

Decatur, AL

Full-time

Onsite

Entry Level

1+ years exp

GE Appliances, a Haier company, is the fastest-growing appliance company in the U.S., committed to creating good things for life. The Help Desk Coordinator will support Decatur Plant Operations by maintaining, supporting, and enhancing digital systems that improve production visibility and enable data-driven decisions in a LEAN manufacturing environment.

Consumer Goods

No H1B

Responsibilities

Work closely with the Digital Technology (DT) Site Manager to help implement, support, and other digital solutions that keep the plant running efficiently

Collaborate with engineering, production, quality, and IT/OT teams to help deliver reliable, practical technical solutions in a dynamic manufacturing environment

Assist with system setup, configuration, and testing for FIS/MES/ERP/DT initiatives, ensuring solutions follow established standards, procedures, and best practices

Support project activities across the full system lifecycle, including gathering basic requirements, preparing documentation, performing configuration tasks, executing tests, and providing post-go-live support

Help create user stories, change requests, support documentation, and process updates to clearly communicate changes and improvements in an Agile environment

Assist in identifying, setting up, and maintaining MES/FIS hardware (e.g., terminals, scanners, shop-floor devices) to meet day-to-day operational needs

Help identify and monitor key production and quality parameters within FIS to support process visibility and decision-making

Support data collection, validation, and reporting activities to ensure accurate, reliable data for performance dashboards, KPIs, and continuous improvement projects

Help create and maintain system documentation, training materials, and knowledge articles to enable consistent and sustainable support

Assist in delivering user training and clear documentation on hardware, software, and DT processes so that plant personnel can use systems safely and effectively

Work with the DT team on day-to-day operations, helping to troubleshoot and resolve technical issues while continuously building your technical and problem-solving skills

Perform additional tasks and support special projects as assigned by senior members of the Digital Technology team, with opportunities to learn new tools and technologies