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ShipCalm · 4 weeks ago

Shipping & Receiving Lead

Plainfield,IN,US

Full-time

Onsite

Mid, Senior Level

$20/hr - $25/hr

ShipCalm is a leading third-party operations company committed to delivering seamless and innovative logistics solutions to businesses worldwide. As a Shipping & Receiving Lead, you will ensure the smooth operation of all shipping and receiving functions within the warehouse, while providing exceptional support to both internal teams and external clients.

Customer ServiceE-CommerceLogisticsPackaging ServicesSaaSShipping

No H1B

Responsibilities

Lead, train, and motivate a team of warehouse associates, ensuring all team members understand their roles and responsibilities

Assist in overseeing daily inbound operations, including receiving, shipping, staging picking, and put-away of goods

Act as the primary point of contact for team members, helping to resolve operational challenges and foster a culture of accountability and continuous improvement

Monitor inbound service levels, ensuring timely and accurate processing within 48 hours of scheduled delivery

Execute the 5 Stages of Receiving: Unload & Register (WMS), Sort & Count, Exception Resolution & Re-Work, Check-In, Finalize & Close

Oversee outbound shipping, including order staging, packing accuracy, labeling, and recording and marking orders shipped in required systems

Proactively manage exceptions in receiving and shipping, including ASNs, damaged/missing items, and system discrepancies. Ensure proper documentation and client communication

Coordinate all LTL/FTL/SPD shipments in accordance with dock schedule and customer SLAs

Prepare and manage documentation: packing lists, BOLs, shipping labels, and other materials

Manage unscheduled appointments, missed deliveries, and adherence to safety guidelines

Track and report on key performance indicators (KPIs) related to inbound activities such as inbound accuracy, receiving times, pallet processing, receiving SLA adherence, outbound order accuracy, daily close-out completion rate, and first delivery date adherence

Collaborate with Warehouse Supervisor to define daily execution strategy and adjust in real-time

Foster a high-performance team culture built on safety, accountability, accuracy, and continuous improvement

Liaise with freight providers to schedule, track, and resolve issues with shipments

Communicate clearly with internal teams and clients regarding shipment statuses, and missing/damaged items

Ensure that inbound areas are clean, organized, and safe, and proactively address safety hazards

Operate forklift, order pickers, and/or similar MHE (material handling equipment)

Collaborate with cross-functional teams to enhance processes, reduce errors, and improve inbound operations

Report to work in a regular and timely manner

Qualification

Logistics experienceWarehouse managementForklift operationWMS softwareCommunication skillsSafety protocolsSupply chain managementProblem-solvingTeam leadershipOrganizational skills