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Mizuho · 21 hours ago

Cash Management Technical Support Officer

New York, NY

Full-time

Hybrid

Mid Level

$90K/yr - $95K/yr

3+ years exp

Mizuho is a leading global financial services provider, and they are seeking a Cash Management Technical Support Officer. This role involves providing technical and operational support for customer relationships utilizing the GTBA suite of products, primarily through online channels.

BankingFinancial ServicesImpact Investing

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Develop a strong relationship with internal stakeholders

Develop a practical understanding of our product offering (payments, collections and information reporting) and channels as this relates to the role

Provide support to our customers, including:

Provide initial customer training in use of our online channels

Provide ongoing support to customers and troubleshoot issues related to our online channels

Promptly respond to customer inquiries

Proactively communicate customer issues to stakeholders

Maintain a log of incoming inquiries

Creation and handling of some customer documentation as it relates to ongoing servicing

Participate in projects related to product development, including user testing

Distribute certain monthly reports to customers

Understand team processes and suggest process improvements, as applicable

Actively participate in other assigned duties and projects as required from time-to-time

Qualification

Cash management channelsCustomer supportMicrosoft Office SuiteFinancial services experienceJapanese language skillsPrioritization skillsMulti-cultural experienceVerbal communicationWritten communicationProblem-solving abilities

Required

Strong verbal and written communication skill

Business level proficiency in English, if not native

Bachelor's degree

3+ relevant experience working in the financial services

Prior knowledge of cash management channels required

Ability to manage multiple step processes with strong prioritization skills in a complex, fast-paced environment

Demonstrates basic problem-solving abilities and willing to take on responsibility

Desire to learn our systems especially as this relates to company and user registration processes

Hands-on and positive can-do work attitude towards complex internal processes

Ability to work with staff of all levels and across teams and departments

Excellent experience with Microsoft Office product suite (PowerPoint and Word) and proficient in Excel

Preferred

Japanese language skills preferred, but not essential if the candidate can demonstrate experience working successfully in a multi-cultural environment

Benefits

Generous employee benefits package

Discretionary bonus

Company

Mizuho

This is not your typical financial institution. It’s our people who make us a cut above.

Tokyo, Tokyo, JPN

10001+ employees

https://www.mizuhogroup.com

H1B Sponsorship

Mizuho has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (49)

2024 (23)

2023 (43)

2022 (12)

2021 (10)

2020 (1)