DoorDash · 1 day ago
Representative, Marketplace Quality
Tempe, AZ
Full-time
Onsite
Mid Level
3+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Marketplace Quality Representative role involves managing reports from customers and dashers, investigating cases, and collaborating with various teams to enhance operational processes.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Manage incoming reports from customers and dashers to provide a high-quality and objective response
Investigate and evaluate complex cases to understand areas where DoorDash can improve
Develop expertise in how DoorDash's processes and resources work, and how to use them to promote positive outcomes
Demonstrate relationship-building with peers and company leaders
Work with the Strategy & Operations and Product teams to problem solve and build solutions that address quality issues upstream
Improve our operational processes so we can support all portions of our business
Qualification
Required
3+ years of work experience in high demand environment
Data competency, including the ability to answer inquiries from internal partners
Proficiency in identifying trends and product/operational countermeasures
Proficiency in operating autonomously while working with internal partners
An eye for product improvements, and the ability to partner with product and engineering to get them into the roadmap, and analyze their impact
Top-notch grammar, spelling, and the ability to compose communications both formally and casually using DoorDash's brand voice and tone
Experience with adjudications, case work and government documents
Optimism in the face of challenges and negative situations
Bachelor's degree or equivalent amount of work experience
Preferred
Chartio, Google Sheets, Excel and SQL experience is beneficial
Benefits
Premium healthcare
Wellness expense reimbursement
Paid parental leave
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase