Mobile Communications Inc · 1 month ago
Senior Manager, Service
Greenville, SC
Full-time
Onsite
Senior Level
7+ years expMobile Communications America Inc. is a trusted advisor for wireless communications, data, and security, seeking an experienced Senior Manager, Service in the South Carolina area to support their Voice division. The role involves leading state-level service operations, driving business performance, and fostering collaboration while ensuring exceptional customer experiences and compliance across service locations.
iOSMobileTelecommunications
Responsibilities
Drive the development and execution of the state-level business plan aligned with divisional objectives
Identify growth opportunities and lead initiatives to expand market share and strengthen competitive positioning
Oversee daily service operations across all state locations, ensuring efficiency and operational excellence
Maintain compliance with company policies, state regulations, and industry standards
Manage state-level budgeting and forecasting processes (budget set at a higher level)
Drive cost optimization and service revenue growth
Recruit, mentor, develop, and lead a high-performing management team
Foster a culture of accountability, collaboration, and continuous improvement across all levels
Build and maintain strong relationships with key clients, partners, and community stakeholders
Ensure an exceptional customer experience at every service touchpoint
Proactively monitor and mitigate operational risks
Uphold safety, legal, and ethical standards in all aspects of operations
Qualification
Required
7+ years of progressive experience in business-to-business sales and/or operations within technology or wireless communications
Demonstrated success in leading strategic initiatives and delivering operational excellence
Proven ability to manage multi-location teams and drive organizational performance
Exceptional leadership, communication, and relationship-building skills
Proficiency in Microsoft Office Suite at an intermediate level
The candidate must reside within the South Carolina area to support the service teams in the SC region
Preferred
Previous law enforcement or public safety experience is a plus
Preferably, a candidate who resides within a reasonable distance from an MCA location in SC
Benefits
Medical
Dental
Vision
401K
PTO
Holiday Pay
Education Incentives
Company
Mobile Communications Inc
Mobile Communications is a consultative solution’s provider for two-way radios, paging and simulcast radio systems, trunked radio systems, bi-directional amplifiers/DAS systems and complete 911/PSAP dispatch centers.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase