E-gineering Inc. · 3 weeks ago
IT Support Specialist and Systems Administrator
Indianapolis, IN
Full-time
Onsite
Mid Level
$50K/yr - $80K/yr
3+ years expE-gineering Inc. is an employee-owned software consulting company established in Indianapolis, Indiana. They are seeking a detail-oriented IT Support Specialist and Systems Administrator to manage core technology operations, including service desk support, user lifecycle management, and asset administration, ensuring smooth IT operations across the organization.
Information Technology & Services
Responsibilities
Triage and resolve incoming service desk tickets promptly
Handle first-line technical issues independently when within the scope of expertise
Route complex or specialized issues to appropriate Team members or departments
Maintain clear documentation of ticket resolutions and escalation procedures
Ensure excellent customer service and timely communication with end users
Manage complete onboarding and offboarding workflows – related to system administration – in Monday.com for all user types, and project-level boards: W-2 employees, 1099 contractors
Provision and deprovision user accounts and feature licenses across our technology stack: Microsoft 365 (SSO/Azure AD administration), Slack (workspace management), Development tools (GitHub, Atlassian suite), Other platform-specific accounts as needed
Send platform invitations and ensure proper access controls
Provision and manage physical access control through our Door Management software, investigate and communicate any system alerts, and coordinate with building management for external access
Coordinate with HR and project managers, where needed, to ensure smooth transitions
Administer Mosyle MDM for secure provisioning of MacBooks
Ensure asset management-related policies and procedures are followed and participate in revisions when appropriate
Manage project-related devices and network access-related onboarding and offboarding, particularly for security-focused projects
Oversee corporate loaner program: Track device inventory and assignments, Ensure devices are correctly configured and secure before deployment, Process device returns and prepare for redeployment, Oversee decommissioning when needed
Maintain accurate asset records and documentation
Ensure compliance with security standards for sensitive projects
Qualification
Required
3+ years of experience with enterprise IT administration and helpdesk operations
Strong organizational and documentation skills
Excellent communication and customer service abilities
Ability to work independently and collaborate with cross-functional teams
Strong organizational skills and attention to detail
Proficiency with Microsoft 365 administration (Azure AD/Entra ID)
Proficiency with MacOS and Windows operating systems (required)
Knowledge of network management and troubleshooting
Experience with ticketing systems and workflow management tools
Occasional after-hours support and physical presence in the office are required
Preferred
Familiarity with MDM solutions (Mosyle experience preferred)
Familiarity with Linux systems (preferred)
Knowledge of developer tooling (GitHub, Atlassian) is a plus
Benefits
Work-Life Balance: We maintain a 40-hour workweek. Unlike others, we prioritize productivity and your personal life.
Best Place to Work: With over 25 years of experience, we prioritize employee satisfaction. Recognized as the Best Places to Work in Indiana for over 15 years, consistently in the top 3.
Grace: We understand that tough times are inevitable. During hardships, work can become a blur or a stressful distraction. We offer grace and support to help you take care of your family and yourself without worry.
Company
E-gineering Inc.
E-gineering Inc. manages projects, architects solutions, and develops solid applications for your enterprise needs.
51-200 employees
H1B Sponsorship
E-gineering Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase