Upstart · 1 day ago
Program Manager, Operations Talent Programs
United States
Full-time
Remote
Mid, Senior Level
$111K/yr - $160K/yr
4+ years expUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. As a Program Manager, you will lead complex, cross-functional initiatives, shape long-term strategy through scalable program investments, and ensure alignment across partner teams.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Lead the Servicing Accelerator Program, a multi-year rotational development program for early-career professionals:
Oversee program iterations, cohort hiring & onboarding, and rotational planning across multiple Servicing functions
Partner with senior leaders to align rotations with business needs and participant development goals
Lead classroom-style learning modules throughout each cohort’s lifecycle
Develop measurable success metrics for program effectiveness and advancement readiness
Drive employee engagement strategy for all Servicing sites (internal + vendor):
Own Servicing engagement calendar including events, recognition programs, Customer Service Week, and onsite experiences
Translate engagement insights (e.g., from pulse surveys, “Two Cents” feedback, listening tours) into actionable plans that improve sentiment and retention
Partner with People Ops, L&D, and vendor leadership to align engagement strategies across the full network
Build scalable frameworks and rhythms that make engagement and development systematic:
Standardize playbooks for engagement and development programs across internal and vendor teams
Create clear measurement frameworks for initiatives such as “Two Cents,” onsite planning, and leadership roundtables
Maintain annual budget tracking, planning, and reporting on engagement and development investments
Lead communications and storytelling around Servicing engagement and development programs, crafting narratives that celebrate success and inspire participation
Represent Servicing Programs in enterprise talent forums, ensuring the Servicing function’s needs and successes are visible at the company level
Qualification
Required
4-6+ years of experience in program management, employee engagement, learning & development, or organizational effectiveness
Proven success designing and executing scalable employee programs across multiple locations or vendors
Demonstrated ability to translate feedback and engagement data into action with measurable outcomes
Experience developing and delivering learning or leadership development content
Strong stakeholder management skills — able to build trust and alignment across People, Operations, and vendor partners
Excellent communication and storytelling skills; comfortable presenting to senior leadership and facilitating large groups
Highly organized, proactive, and impact-oriented — able to move seamlessly between strategy and execution
Preferred
Experience in Servicing, Operations, or Contact Center environments, ideally within fintech or financial services
Prior ownership of an early-career rotational or development program
Experience in vendor management or building cultural consistency across third-party partners
Familiarity with engagement measurement tools (e.g., pulse surveys, eNPS) and turning qualitative feedback into quantitative insights
Demonstrated success driving cross-functional initiatives that touch People Ops, Risk, and Compliance
Passion for developing people and helping early-career professionals grow into future Servicing leaders
Benefits
Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
Employee Stock Purchase Plan (ESPP)
Life and disability insurance
Generous holiday, vacation, sick and safety leave
Supportive parental, family care, and military leave programs
Annual wellness, technology & ergonomic reimbursement programs
Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
Catered lunches + snacks & drinks when working in offices
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-03
The Motley Fool
2026-01-01
2025-12-17
Company data provided by crunchbase