Aledade, Inc. · 1 week ago
Supervisor, Documentation (Onsite in Austin, TX)
Austin, TX
Full-time
Onsite
Mid Level
3+ years expAledade, Inc. is a public benefit corporation focused on empowering independent primary care. The Supervisor, Documentation will oversee daily operations of a team of Documentation Specialists, ensuring optimal performance and compliance with company policies.
Health CareMedicalPrimary and Urgent CareWellness
Responsibilities
Supervise the Team’s daily activities to ensure they understand and follow company policies and procedures, as well as comply with HIPAA and department procedures for call handling and documentation
Recruit and onboard new employees including, but not limited to, collaboration with People Team, L&D, and cross-department leaders
Review and approve time records in the company timekeeping system; ensure employees adhere to their schedules and attendance requirements
Handle employee discipline and termination processes according to company policy
Monitor and evaluate employee and team performance, providing continuous feedback, coaching, and development; Conduct performance reviews in alignment with company policy
Facilitate team huddles, Team meetings, and one-on-one discussions
Participate and contribute to ongoing process improvement initiatives to include, but not limited to, workflow modifications, and job aid and SOP development
Monitor calls and documentation to ensure adherence to performance and compliance standards
Analyze call data to identify performance gaps and trends; Collaborate with Leadership on areas for improvement and implement solutions
Generate performance scorecards for weekly, monthly, and quarterly review
Partner with department leaders and Workforce Management to forecast volumes and identify scheduling needs to ensure adequate coverage
Other duties as assigned
Qualification
Required
High School Diploma
3-5 yrs. experience in a call center environment. 1 year of supervisory experience
Must be able to work onsite from the Austin, Texas office
Knowledge of call center metrics and workforce management including supervisory oversight of inbound and outbound call handling processes
Ability to motivate a team to meet performance objectives, cultivate a positive culture, lead through change, and lead by example
Ability to work in a fast-paced environment and adapt quickly to change and ambiguity
Excellent verbal and written communication skills; Ability to set clear expectations, provide coaching/feedback, and resolve issues
Ability to interpret data, make informed decisions, identify trends, and recommend areas for improvement
Proficiency with Call Center technology and reporting tools
Strong organizational skills and attention to detail
Excellent problem-solving skills
Preferred
Bachelor's Degree
Experience in a healthcare call center or patient outreach
Benefits
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
Company
Aledade, Inc.
Aledade is the largest network of independent primary care, enabling clinicians to deliver better patient outcomes and generate more savings revenue through value-based care.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.18BKey Investors
Ares Commercial FinanceLightspeed Venture PartnersOMERS Growth Equity
2025-12-01Debt Financing· $500M
2023-06-21Series F· $260M
2022-06-06Series E· $123M
Leadership Team
Farzad Mostashari
Founder & Ceo
Mat Kendall
Co-founder and President
Recent News
2025-12-29
Company data provided by crunchbase