Hopper · 1 day ago
Senior Software Engineer - Customer Experience Platform
United States
Full-time
Remote
Mid, Senior Level
$150K/yr - $300K/yr
3+ years expHopper is on a mission to become the leading travel platform globally, and they are seeking a Senior Software Engineer to join their Customer Experience Platform team. The role involves designing, building, and evolving systems that enhance the post-booking experience for customers and support internal agents, focusing on intelligent and scalable customer service systems.
AppsBig DataMobile AppsPredictive AnalyticsTravel
Responsibilities
Design, build, and improve the backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows
Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web
Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency
Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments
Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration
Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices
Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction
Qualification
Required
3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications
A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
Strong communication skills and comfort collaborating with cross-functional teams
Preferred
Experience with conversational AI, LLM orchestration, or automation systems
Experience building customer service, CRM, telephony, contact center, or workflow automation tools
Familiarity with React, TypeScript, or modern frontend frameworks for engineers who want to contribute full-stack
Experience integrating with external systems (e.g., telephony APIs, identity providers, payment gateways, CRMs)
Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus, though not required
Company
Hopper
Hopper is a travel app that uses predictive analytics to make travel recommendations.
201-500 employees
H1B Sponsorship
Hopper has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (20)
2022 (28)
2021 (15)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$729.68MKey Investors
Capital One VenturesGPI CapitalWestCap
2022-11-07Series Unknown· $96M
2022-02-02Secondary Market· $35M
2021-08-17Series G· $175M
Leadership Team
Frederic Lalonde
Founder & CEO
Sebastien Rainville
Co-founder
Recent News
MarketScreener
2026-01-03
2025-12-05
2025-11-07
Company data provided by crunchbase