Computer Helpdesk and Web Support Specialist jobs in United States
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NEOGOV · 3 weeks ago

Computer Helpdesk and Web Support Specialist

positionThroughout Grossmont-Cuyamaca Community College District, CA
timeFull-time
remoteOnsite
seniorityEntry Level
money$25.41/hr - $31.79/hr
date2+ years exp

Grossmont-Cuyamaca Community College District is seeking a qualified individual as a Computer Helpdesk and Web Support Specialist. The incumbent provides first level technical support to faculty and students for issues related to district supported computer applications and platforms, while also providing training and technical assistance on web design to faculty and staff.

GovTechHuman ResourcesInformation TechnologySoftware
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H1B Sponsor Likelynote

Responsibilities

Provides first level technical support to faculty and students for issues related to district supported computer applications and platforms
Troubleshoots problems and advises on the appropriate action
Utilizes task documentation software to accurately record and monitor work requests; escalates unresolved inquiries to the next appropriate level of support
Provides training, technical assistance and advice on web design to faculty and staff
Demonstrates exemplary customer service by tracking trends and performing quality assurance checks on unresolved work requests

Qualification

Technical supportTroubleshootingWeb designComputer hardwareSoftware applicationsCustomer serviceTraining

Required

Graduation from high school and one year of college level course work in computer science or closely related field
Two years of experience in the use of computer hardware/software applications

Benefits

Retirement – CalPERS
Holidays – 19 paid holidays per year
Vacation – Starting at 10 days per year for 12 month employees, increasing with length of service
Sick Leave – 12 paid sick days per year (for 12 working months)
Fully Paid Medical (for employee and dependents)
Prescription Insurance (for employee and dependents)
Fully Paid Dental Insurance (for employee and dependents)
Fully Paid Vision Insurance (for employee and dependents)
Life Insurance
TASC Flexible Spending Accounts
Long Term Disability
Wellness/Mental Health Benefit
Deferred Compensation (403B / 457B)

Company

NEOGOV

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NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
dateFounded in 1999
location
El Segundo, California, USA
people-size501-1000 employees
web-link
http://www.neogov.com

H1B Sponsorship

NEOGOV has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)

Funding

Current Stage
Late Stage
Total Funding
$700M
Key Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity

Leadership Team

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Shane Evangelist
CEO
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Brandon McDonald
Head Of Marketing
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Recent News

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Company data provided by crunchbase