Customer Service Representative - Insurance jobs in United States
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AAA Auto Club Enterprises · 3 weeks ago

Customer Service Representative - Insurance

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$23/hr - $25/hr

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team. The role involves assisting members with questions related to AAA memberships and delivering personalized solutions in a fast-paced environment.

Insurance

Responsibilities

Answer inbound calls and assist members with questions related to AAA memberships
Deliver personalized, proactive solutions and recommend valuable products and services
Engage with members using strong communication and a friendly, problem-solving mindset
Think quickly and critically to resolve issues—this is not a scripted environment
Navigate multiple systems and tools while actively listening and multitasking
Maintain a positive, can-do attitude in a fast-paced and evolving environment
Participate in ongoing coaching and development to continually enhance your performance

Qualification

Customer service experienceSpanish fluencyMultitasking abilityCommunication skillsProblem-solving mindsetAdaptability

Required

Prior customer service experience (recent call center experience preferred)
Excellent communication skills (written, verbal, and listening)
Ability to multitask and navigate computer systems in real time
A flexible, 'can-do' mindset and willingness to adapt to change
High school diploma or GED
Ability to pass a background check and drug screening
Must reside within 80 miles of our Houston Branch office 8508 Highway 6 North, Houston, TX 77095

Preferred

Spanish fluency is a plus!

Benefits

Health coverage for medical, dental, vision
401(K) saving plan with company match AND Pension
Tuition assistance
PTO for community volunteer programs
Wellness program
Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company

AAA Auto Club Enterprises

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AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
location
Costa Mesa, California, US
people-size10001+ employees
web-link
https://careers.ace.aaa.com/

Funding

Current Stage
Late Stage

Leadership Team

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Chris Simpson
Senior Vice President and Chief Information & Technology Officer
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Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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Company data provided by crunchbase