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Four Seasons Hotels and Resorts · 2 days ago

PBX Agent, Part Time

Denver, CO

Part-time

Onsite

New Grad, Entry Level

$21.85/hr - $21.85/hr

Four Seasons Hotels and Resorts is a luxury hospitality company committed to creating exceptional guest experiences. The PBX Agent is responsible for answering and directing phone calls, messages, and requests with a focus on customer satisfaction while adhering to company policies.

HospitalityHotelLeisureRental PropertyTravel

Responsibilities

Answers phone, email & message inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc

Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact

Work harmoniously and professionally with co-workers and supervisors

Monitors and responds emergency and safety situations in an efficient and professional manner

Accepts and delivers wake-up calls, messages and facsimiles in a timely manner

Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, Front Desk Agent, Concierge Agent & Reservationist

Perform other duties or projects as assigned by hotel management and staff