Zurich North America · 22 hours ago
Software Packaging Engineer
Schaumburg, IL
Full-time
Hybrid
Mid Level
$82K/yr - $134K/yr
3+ years expZurich North America is currently hiring a Software Packaging Engineer who will work in a hybrid schedule out of their Schaumburg HQ. This role involves engineering, packaging, and delivering software solutions for virtual and physical desktop environments, focusing on Azure and Intune while providing support to the workforce with innovative end user technology.
CommercialFinancial ServicesInsurance
Responsibilities
End-to-end software packaging (intake, build, customization, testing, delivery) using MSI/EXE/MSIX and PSAppDeploy Toolkit
Manage upgrades, installs, uninstalls, and configuration changes
Troubleshoot and remediate packaging and deployment issues
Ensure compliance with local/global guidelines and security policies
Design, build, and implement endpoint configurations and user applications for both virtual (AVD/VDI) and physical desktops
Manage and configure Intune, Azure AD, Endpoint Manager, and Active Directory policies
Support and optimize cloud-based desktop environments (Azure, Intune, AWS)
Provide Level 3 technical support and serve as an escalation point for complex issues
Work closely with engineers and technicians, providing guidance, documentation, and support to Level 2 teams
Collaborate with the EUC Platform team to implement policies, procedures, and systems
Participate in ServiceNow ticketing and escalation processes
Research, recommend, evaluate, and implement new technologies to support future IT initiatives
Develop and drive initiatives with minimal oversight
Document processes and provide training as needed
Qualification
Required
Bachelor's degree and 3 or more years of experience in the information technology area OR
Zurich Cybersecurity Technician Apprentice, including Associate Degree and 4 or more years of experience in the information technology area OR
High School Diploma or Equivalent and 5 or more years of experience in the information technology area AND
MS Office experience
Knowledge of information technology operations
Preferred
Strong technical skills in Azure, Intune, Endpoint Manager, and Active Directory
Expert scripting skills (PowerShell, Batch, VB)
Working knowledge of Windows 10/11, Windows 365, Office 365
Familiarity with Citrix, VDI, and Azure Virtual Desktop (AVD) environments (not a hard requirement)
Excellent problem-solving, analytical, and communication skills
Experience with Flexera Admin Studio or equivalent packaging tools
Knowledge of AWS cloud services (EC2, Workspaces, S3, IAM, etc.)
Experience with ServiceNow, hardware troubleshooting, and OS/application patching
Benefits
Short-term incentive bonus eligibility set at 10%
Competitive pay
Comprehensive benefits for employees and their families
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
2026-01-06
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2025-12-25
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