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Texas A&M University · 6 days ago

Immigration Specialist I

College Station, TX

Full-time

Onsite

Entry Level

1+ years exp

Texas A&M University is seeking an Immigration Specialist I to assist with processing and advising for their International Student and Scholar Services (ISSS) office. This role involves supporting international students and scholars by processing immigration requests and providing accurate customer service related to immigration matters.

Higher Education

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Supports international scholars through the processing of immigration documents and requests

Serves as Designated School Official (DSO) with the U.S. Department of Homeland Security and Alternate Responsible Officer (ARO) with the U.S. Department of State

Maintains international scholar records, handles confidential (FERPA and HIPAA-protected) information, and navigates intricate immigration matters with multiple deadlines involved

Produces accurate and efficient document processing within office processing timelines and in compliance with regulations

Supports prospective, current, and former international scholars, students, and their dependents through the delivery of immigration advising

Advises accurately and efficiently via email, phone, front counter, virtual-drop-in advising, and appointments

Provides limited assistance with scholar emergencies as needed

Triages and escalates complex matters to the appropriate staff member and/or supervisor as needed

Provides information and advising to Texas A&M departments and external agencies related to immigration matters

Exercises independent judgement to resolve problems regarding international scholar records

Communicates verbally and in writing

Learns, maintains knowledge, and keeps abreast of applicable Federal, State, University, and ISSS regulations, policies, and procedures

Actively participates in internal and external training to advance knowledge, particularly with respect to immigration document processing and advising for international scholars

Assists with the review, revision, and interpretation of complex rules, regulations, procedures, and policies relating to immigration

Researches and references internal policies and procedures, the NAFSA Adviser’s Manual, as well as federal government regulations and guidance when processing documents and advising scholars and students

Represents ISSS as needed in some capacity, such as by giving presentations, helping with Q&A during events, serving as office liaison to other units, representing the office on committees, or by traveling to meetings, conferences, or other campuses

Assists as needed with projects designed to support the needs of the office and/or international scholars

Serves as a liaison for international scholars to campus departments, community members, and other organizations

Travels occasionally off campus to fulfill office business responsibilities

Qualification

Immigration Services experienceSEVISDesignated School Official (DSO)Customer serviceAdvising international studentsImmigration lawsMulti-taskOrganizational skillsVerbal communicationDetail-oriented

Required

Bachelor's degree in applicable field or equivalent combination of education and experience

One year of Immigration Services or related experience

Must be able to work from the office and provide face-to-face customer service with ISSS clientele

Must be able to lift, move, or carry individual documents and paper boxes as part of the records retention process

U.S. Citizenship or U.S. Lawful Permanent Resident as required by federal regulations for certification as a Designated School Official (DSO) and Alternate Responsible Officer (ARO)

Must be willing to work some evenings, weekends, and holidays

Must be willing to work on and off campus

Required to handle protected health information (PHI) as defined by HIPAA regulations in accordance with Texas A&M System policy

Required to complete HIPAA training as a condition of employment, within a reasonable timeframe after the individual's hire date, and on an as-needed basis thereafter

Travel may be required

Basic familiarity with immigration laws

Ability to multi-task and work cooperatively with others

Ability to work independently

Strong verbal and written communication skills

Excellent organizational skills

Excellent customer service and interpersonal skills

Detail-oriented

Ability to comprehend and communicate technical information effectively and diplomatically

Ability to relate well with the student population

Preferred

Bachelor's degree or higher

Experience working at an institution of higher education

Experience with advising or supporting international students

Experience working with people of different backgrounds

Experience processing high-volume records, requests, and tasks

Experience using computer software programs, such as SEVIS, Banner, PeopleSoft, ISSM, Terra Dotta, Sunapsis, and/or other immigration, student information, or customer relationship management systems

Active member of NAFSA: Association of International Educators, and/or other international or academic organization

Principal Designated School Official (PDSO), Designated School Official (DSO), Responsible Officer (RO), and/or Alternate Responsible Officer (ARO)

Knowledge of TAMU policies and procedures

Ability to provide exceptional customer service to many customers at the same time

Benefits

Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

12-15 days of annual paid holidays

Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

Automatic enrollment in the Teacher Retirement System of Texas

Health and Wellness: Free exercise programs and release time

Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

Educational release time and tuition assistance for completing a degree while a Texas A&M employee

Living Well, a program at Texas A&M that has been built by employees, for employees

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees