NinjaOne · 1 week ago
Customer Success Manager
Oldsmar, FL
Full-time
Hybrid
Mid LevelNinjaOne is an IT management company that automates endpoint management for over 30,000 customers. The Customer Success Manager will be responsible for building and maintaining strong customer relationships while ensuring product adoption and maximizing profit for the company.
Cyber SecurityDocument ManagementInformation ServicesSoftwareSoftware Engineering
No H1B
Responsibilities
You will be responsible for growing your individual book of business within your portfolio of existing accounts
Proactively engage and reach out to your accounts on a regular basis
As the 'single point of contact' for those accounts, you will build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand the customer needs to present a solution that meets the customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Other duties as needed
Qualification
Required
Outgoing, self-motivated individual who is excited and skilled at building relationships with customers
Lead point of contact for all matters specific to your accounts
Build and maintain strong, long-lasting customer relationships
Expert in best practices and product adoption
Negotiate contracts and offer additional products and services
Grow and maximize profit for the company
Responsible for growing individual book of business within portfolio of existing accounts
Proactively engage and reach out to accounts on a regular basis
Build relationships to identify, qualify, sort, and develop cross-sell and up-sell opportunities
Communicate with customers and react to client requirements quickly and efficiently
Analyze and understand customer needs to present a solution that meets customer requirements
Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and find growth opportunities
Research and document relevant contact information for existing leads in Salesforce
Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
Maintain knowledge of market conditions and competitive activities
Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
Excel at influencing and inspiring customers as a customer advocate and product expert
Polished verbal and written communication skills
Resilient and calm, able to guide customers through issues and escalations
Proven track record in achieving and maintaining sales targets
Extensive IT knowledge
Enjoy owning a portfolio of accounts and guiding them through the customer journey
Preferred
Bachelor's degree
Benefits
Medical, dental, and vision insurance
401(k) plan
Unlimited PTO
Company
NinjaOne
NinjaOne serves as an IT platform for endpoint management that enhances productivity, minimizes risks, and lowers overall IT expenses.
Founded in 2013
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$761.5MKey Investors
ICONIQ GrowthSummit Partners
2025-02-24Series C· $500M
2024-02-06Series C· $231.5M
2020-03-12Series Unknown· $30M
Leadership Team
E
Eric Herrera
Co-Founder & VP Sales
Michael Arrowsmith
CTO
Recent News
Crunchbase News
2026-01-16
2026-01-15
2026-01-15
Company data provided by crunchbase