AbbVie · 1 week ago
Supervisor, HRConnect People Experience - LATAM
North Chicago, IL
Full-time
Onsite
Mid, Senior Level
$94K/yr - $178K/yr
5+ years expAbbVie is committed to discovering and delivering innovative medicines and solutions for serious health issues. The Supervisor, HRConnect People Experience - LATAM will support HR operations for employees in the LATAM region, managing vendor relationships and optimizing HR processes while ensuring stakeholder expectations are met.
BiotechnologyFinancial ServicesHealth CareMedicalPharmaceuticalVenture Capital
Responsibilities
Primary liaison to our HR business partners in defined geography ensuring alignment of HR operations support to business HR strategies
Quickly respond to customer escalations and provide solutions to the concerns and issues
Maintain effective communication and relationships across multiple groups internally and externally (service vendors) to ensure execution of business results
Manage to consistently meet or exceed our internal customer (employee, manager, BHRs and business leadership) expectations by leveraging HR Operations and related Shared Service organization (vendor partner, Payroll and BTS (IT) partnerships) as enablers for BHRs to fulfill their designated strategic roles
Manage and influence internal customer, and identify change management opportunities
Track services using Case management system, key Service Level Agreements and Key Performance Indicators to provide timely customer support and manage escalations
Conduct root cause analysis to determine possible solutions, identify training needs or process/documentation improvements
Act as Regional Subject Matter Expert for LATAM region on Workday HCM system, Time and other related system processes and translate data analysis requirements into solutions
Work with Global/ regional HR Systems, Operation and Payroll teams to continue optimize standards and practices as part of HRConnect initiatives, while understanding and allowing for necessary flexibility to respond to local specific legislative needs, business needs, unexpected circumstances, as required. This will include development of process maps, detailed work instructions, end-user help guides, etc
Strong soft skills with minimum 2 years of supervisor or people manager experience to successfully manage team dynamics and lead the team
Qualification
Required
Bachelors degree or equivalent experience
Minimum 3 years of experience in HR and HR operations support (preferred in a complex, matrix, global environment)
Minimum 5 years of experience in a customer service environment
Demonstrates competency in leadership and project planning/management
Knowledge and hands-on experience in HR, Time and Payroll systems (Workday, Taleo, euHReka or other HR module of ERP) and related data/vendor management
Strong analytical and problem-solving skills to understand data gaps and root of source data
Excellent verbal and written communication skills
Strong collaboration, facilitation and presentation skills
Experience with Case management, communication and project management tools such as SalesForce, ServiceNOW, MS Project, MS Visio, MS Powerpoint, MS Teams, Sharepoint, video, infographic and storytelling
Experience with MS excel and familiar with HR data management
Experience in effective stakeholder management with a bias towards delivering superior customer service
Ability to be agile and drive results, ability to collaborate across cultures and ability to work globally across organizational boundaries (vertical and horizontal)
Agile and self-motivated learnings
Strong knowledge of local economies, business and governmental practices in Latin America
Fluent in English, Spanish and/or Portuguese
Benefits
Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Short-term incentive programs
Company
AbbVie
AbbVie is a biopharmaceutical company focused on immunology, oncology, neuroscience, virology, and aesthetics. It is a sub-organization of AbbVie.
10001+ employees
H1B Sponsorship
AbbVie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (273)
2024 (190)
2023 (225)
2022 (284)
2021 (186)
2020 (186)
Funding
Current Stage
Public CompanyTotal Funding
$15B2024-02-27Post Ipo Debt· $15B
2023-03-08Post Ipo Equity· $0.25M
2012-12-20IPO
Leadership Team
Robert Michael
Chairman of the Board and Chief Executive Officer
Micah Bregman
Vice President, Global Strategy and Pipeline, Allergan Aesthetics
Recent News
2026-01-20
2026-01-20
2026-01-20
Company data provided by crunchbase