Apply on Employer Site

Hoag Health System · 4 weeks ago

Scheduling Specialist II: Oncology

Newport Beach, CA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hoag Health System is a nonprofit regional health care delivery network in Orange County, California, consisting of multiple hospitals and health centers. The Scheduling Specialist II assists in coordinating patient procedure and surgical schedules, managing complex surgical procedures, and facilitating communication between patients and various departments.

Hospital & Health Care

Responsibilities

Assists in the coordination of Patient Procedure/Surgical schedule

Collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members

Collaborates with Insurance Verification Specialists and assists with the authorization process

Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles

Creates patient itineraries and makes changes as requested

Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned

Assists with the master schedule for procedures and coordinates case resource needs

Interacts directly with patients and works in a high call volume environment

Participates in the continuous quality improvement processes

Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance

Maintains confidentiality

Performs other duties as assigned

Conducts patient check-in and check-out

Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation)

Confirms and schedules additional appointments as needed

Qualification

Scheduling experienceHealthcare database systemsMedical insurance proceduresMicrosoft Office SuiteMedical terminologyKeyboardingBody mechanics knowledgeInterpersonal skillsCommunication skills