Nourish · 2 weeks ago
Staff User Researcher
New York, NY
Full-time
Hybrid
Lead/Staff
8+ years expNourish is on a mission to improve people’s health by making it easy to eat well through their food-as-medicine platform. The Staff User Researcher will lead strategic research across Nourish’s patient and provider ecosystems, uncovering insights that guide product direction and improve clinical and patient experiences.
AppsHealth CareNutritionTelehealth
Responsibilities
Lead research strategy across patient, provider, and internal tooling experiences, defining the learning agenda that informs company-level priorities
Conduct generative and evaluative research to explore user needs, motivations, and friction points across the full care journey, from onboarding through long-term engagement
Shape product direction by translating research insights into clear, actionable opportunities for product, design, and clinical operations
Develop frameworks and mental models that clarify how patients and dietitians interact, and where Nourish can deliver differentiated value
Mentor and guide cross-functional partners (designers, PMs, and data analysts, clinical, marketing, PPM) on research best practices, helping to scale the research mindset across the org
Partner with data science and clinical ops to triangulate qualitative and quantitative insights, surfacing patterns in behavior, retention, and outcomes
Tell compelling stories that bring our constituents to life through artifacts, workshops, and strategic narratives that influence at the leadership level
Champion an inclusive approach to research that represents diverse users and ensures accessibility and equity in the patient experience
Qualification
Required
8–12+ years of applied user research experience in high-growth product organizations (consumer, health tech, telehealth, or two-sided marketplaces strongly preferred)
Mastery of core qualitative methods (interviews, field studies, concept testing, journey mapping, usability testing) and strong fluency with complementary quantitative methods
Demonstrated success driving strategic impact—influencing product or business direction, not just validating existing ideas
Experience researching service-oriented or clinical workflows, ideally in healthcare, wellness, or B2C/B2B2C contexts
Exceptional communication and storytelling ability; you make insights tangible and drive alignment through clarity and empathy
A track record of mentoring or coaching researchers or designers, elevating the overall craft bar
Fluency in research tooling (Dovetail, Airtable, UserTesting, Maze, Amplitude, etc.)
Graduate degree in Human-Computer Interaction, Cognitive Psychology, Anthropology, or related field (or equivalent hands-on experience)
Preferred
Experience working in a regulated or clinical domain, navigating privacy and compliance constraints with creativity
Familiarity with insurance and healthcare systems in the US
Comfort balancing speed and rigor in a startup environment
Experience with remote, asynchronous collaboration
Company
Nourish
Nourish is a telehealth platform that connects individuals with registered dietitian nutritionists for personalized nutrition counseling.
51-200 employees
H1B Sponsorship
Nourish has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (2)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$113.12MKey Investors
J.P. Morgan Growth Equity PartnersIndex VenturesThrive Capital
2025-04-23Series B· $70M
2024-03-27Series A· $35M
2023-02-01Seed· $8M
Leadership Team
Stephanie Liu
Co-Founder & CTO
Recent News
2025-10-22
Company data provided by crunchbase