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McCray Lumber & Millwork · 3 weeks ago

Inside Sales - Window Specialist

Kansas City, KS

Full-time

Onsite

New Grad, Entry Level

McCray Lumber & Millwork is seeking an Inside Sales - Window Specialist who will communicate with customers and outside sales representatives while handling customer questions and complaints for window sales. The role involves processing orders, managing accounts for major clients, and coordinating customer orders for delivery.

Building MaterialManufacturingSalesWindows

Responsibilities

Functions as liaison between outside sales reps and customers to communicate any special requests, pricing needs, marketing opportunities, or unusual circumstances

Sells a variety of windows such as Andersen, Pella, Renewal, Marvin and Windsor by phone, fax or in person, to contractors

Account management for major clients

Return and credit processing

Responsible for house account sales and collection

Enter orders into internal accounting system

Answers questions and advises customer in selection of building materials and supplies

Sells window packages including everything needed for installation and finish

Coordinates customer orders for delivery or will call

Communicates with other department managers on status of customer orders being pulled for will call or delivery

Communicates with venders on status of customer orders when necessary

Confers with production, sales, or warehouse personnel to expedite or trace missing or delayed shipments

Quotes window lists via computer

Manages customer inquiries, objections, questions or problems concerning billing, return goods, product or services in a timely and positive manner and recommends corrective action

Portrays a professional outward sales appearance common to the industry

Demonstrates good personal relations towards customers creating a win-win situation

Performs other duties as required