Viejas Casino & Resort · 4 weeks ago
Slot Shift Manager
Alpine, CA
Full-time
Onsite
Senior Level
5+ years expViejas Casino & Resort is seeking a Slot Operations Shift Manager responsible for overseeing the operations of assigned shifts within the casino. The role includes managing staff, ensuring high guest service standards, and implementing performance measurements and training for team members.
CasinoGamblingLifestyleTourismVacation Rental
Responsibilities
Maintains high visibility on the gaming floor, and proactively greets, interacts, and assists guests and team members
Implements and monitors consistent and direct performance measurements, feedback and staff training and development to ensure optimum performance
Plans, directs, and coordinates the operations of the Slot Operations teams on the assigned shifts, ensuring that all guests receive timely, friendly, and courteous service
Maintains adequate scheduling of staff to meet and/or exceed departmental and company service requirements based on business levels
Processes jackpots and ensures compliance with all policies and procedures
Develops and administers schedules and performance requirements
Responsible for player’s club membership cross selling
Evaluates and monitors cash and casino floor service to ensure optimum performance and continual improvement in four key areas: guest service, management/team development, sales/marketing, property and staff appearance
Visually inspects the gaming areas to ensure gaming environment is inviting to guests
Ensures that staff meet performance and guest service goals
Proactively seeks opportunities to cross-sell Viejas’ businesses
Maintains knowledge of gaming trends and technology
Keeps current on marketing strategies and changes in the gaming industry
Protects company assets, reports fraudulent activity, and demonstrates a thorough understanding of fraud prevention
Complies with and ensures that staff follow all governmental laws and regulations, casino and departmental policies and procedures, Title 31 regulations, Minimum Control Standards and Tribal Gaming Commission Regulations
Keeps the Slot Operations Manager informed on all pertinent information related to the department, and reports irregularities and problems as they occur, along with recommendations for solutions
Prepares and distributes reports as directed by management to various departments
Manages, organizes, and completes assigned projects with attention to detail within the established deadline
Manages team members concerns and reports them to the Slot Operations Manager in a timely manner
Attends and supports all guest service and management training courses and attends Leadership meetings as scheduled
May assist with special events as needed
Performs all duties as necessary to ensure success of the department
Other duties as assigned
Qualification
Required
Must have excellent money handling skills, including previous cash handling experience
Excellent verbal, written, and interpersonal communication skills
Detail-oriented, organized, self-motivated, and values teamwork
Knowledge of computer systems, including Microsoft Outlook, Word and Excel
Knowledge of sales techniques and best practices
Demonstrated knowledge and ability to operate iPods, iPads, and Android tablets, or other mobile devices
Ability to multitask and able to adjust to change
Ability to operate a 10-key adding machine
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to work in a fast-paced, deadline oriented environment
Must be able to work a flexible schedule, including evenings, weekends, and holidays and rotate shifts
Associate's degree in related field required
5 to 7 years of related experience and/ or training or the equivalent combination of education and experience
Management/ leadership experience required
Preferred
Bachelor's degree in related field preferred
Company
Viejas Casino & Resort
San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carina Oseguera-Matthies
Senior Human Resources Business Partner
Tuari Bigknife
Chief Legal Officer
Company data provided by crunchbase