Owens & Minor · 20 hours ago
WMS Technical Support Analyst
Fort Wayne, IN
Full-time
Onsite
Mid Level
$70K/yr - $80K/yrOwens & Minor is a Fortune 500 company that plays a critical role in the healthcare process. The WMS Technical Support Analyst serves as the on-site system expert for Warehouse Management System software and hardware, providing technical support and ensuring smooth operational flow while also developing and interpreting WMS reports.
Health CareSupply Chain Management
Hiring Manager
Michael LaBlanc
Responsibilities
Act as system expert for on‑site WMS software and hardware, serving as liaison between customer IT and hardware users (printers, hand scanners)
Provide day to day technical support for WMS users across the distribution center
Troubleshoot and resolve system errors, user access issues, and integration problems
Partner with customer and operations teams to implement WMS updates and enhancements
Serve as liaison between Operations and customer regarding WMS functionality
Develop, run, and interpret WMS reports to monitor trends, utilization, and efficiency opportunities
Lead customer initiatives for client implementations, ensuring seamless integration and support
Maintain knowledge of goals, objectives, policies, and procedures
Stay current on applicable federal, state, and local laws/regulations
Perform periodic system and operational validations
Validate item, location, and inventory data; coordinate corrections with onsite customer
Facilitate service vendor quotations from creation to payment in partnership with customer
Maintain work instructions and supporting documentation for licensing and certifications
Plan and participate in User Acceptance Testing (UAT) for new software releases and patches
Provide first line support for basic IT hardware operations (scanners, printers, etc.) in partnership with customer IT department
Participate in initiatives, including implementations and upgrades
Analyze business problems and existing procedures to assess and implement improvements
Work closely with leadership to develop and execute project plans, tracking progress effectively
Train supervisors, managers, and frontline teammates on effective use of WMS tools
Document processes, procedures, and end user responsibilities across facility operations
Utilize software programs (Word, Excel, WMS, Power BI, etc.) for data analysis and workflow management
Manage escalated customer issues within leadership team, ensuring timely resolution
Participate in customer calls to enhance business processes and service delivery
Prepare and present performance scorecards to leadership on a periodic basis
Qualification
Required
Associate Degree or some college, required
Strong knowledge of WMS platforms (e.g., TecSy, Manhattan, Power BI, or similar)
Familiarity with material planning applications and warehouse management systems
Strong analytical skills to perform 'what-if' analysis and present findings to support system standards
Proven ability to meet deadlines, achieve quality results, and manage multiple priorities
Experience communicating technical solutions to leaders
Working knowledge of multiple technologies and enterprise-wide applications in integrated environments
Ability to apply process improvement methodologies to assigned tasks/projects
Excellent problem-solving, communication, and customer service skills
Extensive knowledge of process improvement methodologies and best practices
Demonstrated leadership ability, fostering team development and operational excellence
Exceptional verbal and written communication skills; able to simplify complex technical concepts
Strong relationship-building skills with internal and external stakeholders
Analytical expertise in evaluating reports, identifying trends, and making data-driven decisions
Highly organized, adaptable, and collaborative with a solution-oriented mindset
Skilled in time management, multitasking, and project coordination
Professional, diplomatic, and empathetic approach to challenging situations
Ability to assess business needs, identify inefficiencies, and implement meaningful improvements
Required to work onsite
Inside working conditions
Availability to work weekends and after-hours as needed
Preferred
Bachelor's degree preferred
Preferred experience in Information Systems, Computer Science, or related field (or equivalent experience)
Supervisory or team lead experience preferred
Preferred supply chain experience, or equivalent combination of education and experience
Relevant certifications in customer service or management advantageous
Benefits
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after one year of service
Employee stock purchase plan
Tuition reimbursement
Company
Owens & Minor
Owens & Minor, Inc.
Founded in 1882
10001+ employees
H1B Sponsorship
Owens & Minor has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.1B2025-04-02Post Ipo Debt· $1B
2022-03-18Post Ipo Debt· $600M
2021-03-03Post Ipo Debt· $500M
Leadership Team
Jonathan Leon
Senior Vice President, Corporate Treasurer
Recent News
MarketScreener
2026-01-03
2026-01-03
Company data provided by crunchbase