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Jovia Financial Credit Union · 1 day ago

Branch Supervisor - Branch Location To Be Determined

Westbury, NY

Full-time

Onsite

Mid, Senior Level

3+ years exp

Jovia Financial Credit Union is a not-for-profit organization focused on providing innovative and community-driven banking solutions. They are seeking a Branch Supervisor to lead and mentor staff, ensuring high member satisfaction and achieving sales and service goals.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Provide consistent coaching, training and mentoring to all employees. Ensure a high-level member satisfaction, quality service and achievement of all goals (sales, service and quality)

Confidently and competently articulate and communicate with staff and members

Open as MSR or teller as needed. Sell and process applications for consumer accounts, IRAs, business accounts and all real estate loans including mortgages

Function as a resource for all coworkers, possessing subject matter expertise on products, services, policies and procedures

Proactively educate members on utilizing available access channels including ATM network, mobile and online banking, remote deposit and shared branch services

Utilize conversational sales training and techniques to identify needs, leverage opportunities and deepen relationships by proactively cross selling products and services

Qualification

Managerial experienceSavings regulationsTraining certification for loansMicrosoft WordMicrosoft ExcelMicrosoft OutlookProficient in software packagesMotivate othersNotary Public licenseDependabilityCommunication skillsOrganizational skillsReliability

Required

Bachelor's degree or minimum three years relevant work experience with one year in a managerial or supervisory capacity

Corporate appearance and positive professional attitude and image

Good administrative and organizational skills

Knowledge of savings regulations (federal and state)

Strong written and verbal communication skills

PC literate; Microsoft Word, Excel and Outlook skills

Successful completion of training certification process for IRAs, business accounts, and all real estate loans, including mortgages

Results oriented, self-starter with consistent performance in achievement of goals (sales, service and quality)

Ability to lead, motivate and influence others

Proven record of reliability, dependability and flexibility

Proficient knowledge of Connections capabilities and ability to train and coach staff to utilize effectively

Holds Notary Public license

Proficient in all software packages used in the department in order to resolve daily issues encountered and recommend updates to the system and the way it is used in the department

Each employee in a capacity of a Branch Supervisor who acts as a mortgage loan originator must/will be registered with the NMLS Registry (National Mortgage Licensing System)