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The Management Trust · 7 hours ago

COMPLIANCE ADMINISTRATOR

Irvine, CA

Full-time

Onsite

Entry Level

$23/hr - $25/hr

2+ years exp

The Management Trust is a community association management company seeking a Compliance Administrator. This role involves ensuring adherence to community rules and regulations through site inspections and effective communication with staff and homeowners.

Real Estate

Responsibilities

Complete in-person physical site inspections for Association rules adherence by community membership and residents

Ensure management of inspection schedule based on contracted frequency of site reviews

Review Association common areas for upkeep and escalate concerns to Assistant Community Manager or Community Manager

Utilize company designated software or reporting system to track inspections and escalate compliance processes on homeowner accounts

Escalate questions or concerns requiring secondary review, as applicable

Complete 60-100 inspections of all assigned Association units per month (geography and traffic dependent) as assigned

Perform escrow inspections within (7) business days; complete application validation documents as needed

May conduct inspections for properties that transition from the Developer stage – specifically focusing on quality standard compliance and cleanliness of common areas

Regularly communicate with multiple levels of staff to ensure effective channels remain open between the Community Management team and homeowners regarding questions or concerns on compliance matters; serve as a conduit to relay feedback appropriately and in a timely manner

Other duties and special projects as assigned

Qualification

HOA governing documentsCompliance tracking softwareCustomer serviceTime managementProfessional demeanorWritten communicationVerbal communicationTeam playerAttention to detailAdaptability

Required

Minimum of (2) years of work experience

Ability to meet deadlines and address time-sensitive issues

Excellent written and verbal communication

Ability to provide high-level customer service with attention to detail and organization

Must be a team player

Ability to self-manage time in order to complete assigned tasks during work hours

Willing to learn Company process and procedures, and learn/use proprietary software

Must be able to manage workflow on a smartphone or tablet and complete dictation, take and describe photos, and document findings in an electronic system

Adaptable and dependable with a solid attendance record

Professional and respectful demeanor with all staff and guests at all times

Must have reliable transportation to conduct site visits

Must be able to drive in the dark if required

Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

Ability to stand and walk properties, at ground level, for up to 4 hours at a time as needed to support clients

Be stationary for periods of time

Ability to drive for up to 3 hours at a time

Relocate up to (25) pounds

Travel to and from offsite client locations