Flora Health · 3 weeks ago
Finance & Accounting Associate
United States
Part-time
Remote
Entry Level
1+ years expFlora Health is a leading healthcare technology and media company redefining how pharmaceutical and life sciences organizations connect access, affordability, and engagement at the point of care. They are seeking an Associate Customer Success Manager to support the Customer Success team in managing client campaigns and ensuring successful delivery and performance tracking across healthcare media solutions.
Computer Software
Responsibilities
Support Senior Customer Success Managers in managing client campaigns and partnerships
Assist with onboarding and setup for new client campaigns across EHR and POC platforms
Track campaign pacing, compile performance reports, coordinate with Finance on monthly billing and reconciliation and help prepare client business reviews (QBRs)
Coordinate with internal teams (Sales, Product, Operations and Growth) to ensure deliverables are met on time
Maintain client-specific documentation, utilize and keep internal dashboards up to date, and monitor project timelines
Respond to client requests promptly and professionally, escalating issues as needed
Learn Flora Health’s media and data offerings, developing a strong understanding of client objectives and KPIs
Contribute to process improvements for reporting, tracking, and client engagement workflows
Qualification
Required
1–3 years of experience in customer success, client services, marketing operations, or account coordination (internships or agency experience welcome)
Strong communication, organization, and follow-up skills
Comfortable working with data, reports, and spreadsheets to analyze results
Team player who thrives in a fast-paced, evolving environment
Preferred
Experience or interest in healthcare marketing, EHR, or digital media is a plus
Bachelor's degree in marketing, business, communications, or a related field preferred
Company
Flora Health
Flora Health is a healthcare technology company that fosters collaboration across life sciences, pharmaceutical, and health tech organizations through systems integration.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase