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WinnCompanies · 1 month ago

Concierge Associate (777 Main Street)

1651 - 777 Main Street Residential, 777 Main Street, Hartford, Connecticut, United States of America

Full-time

Onsite

Entry Level

$16.35/hr - $18/hr

1+ years exp

WinnCompanies is searching for a customer service-focused Concierge to act as part of a team that provides 24/7 representation at a luxury high-rise residential community in Hartford, CT. In this role, you will proactively anticipate the needs of the residents and coordinate the delivery of services to improve the overall resident living experience at 777 Main Street.

Financial ServicesProperty DevelopmentProperty ManagementReal Estate

Responsibilities

Greet residents, prospective residents, vendors, and visitors

Answer telephone and forward calls to necessary team members

Coordinate apartment cleaning and detailing services

Schedule dry cleaning drop off and pick up

Assist with pet services, such as grooming, walking, and pet store locations

Offer package pick-up and delivery assistance

Make local restaurant suggestions and reservations

Recommend and secure theatre, concert, and event ticket reservations

Schedule private car, limo, and taxi services

Provide accurate directions to local business, schools, hospitals, and attractions

Assist residents and their guests in a courteous and efficient manner

Play a vital role in ensuring the overall resident/guest satisfaction

Act as point of contact for residents after business hours

Maintain organization and cleanliness of front desk, lobby area, and amenities

Notify the police or other necessary personnel in the event of an emergency

Explore opportunities and services to enhance the resident experience

Monitor security video while at the front desk

Perform periodic security rounds

Qualification

Customer serviceLocal geography knowledgeMicrosoft Office proficiencyConcierge experienceAttention to detailLift 50 poundsPositive interactionVerbal communicationWritten communicationFast-paced environmentFlexibility

Required

High school diploma or GED equivalent

Minimum of 1 year of relevant work experience

Flexibility to meet the demands of a 24-hour concierge department

Familiarity with the local geography, attractions, and events

Ability to maintain regular and positive communication with each resident and abide by the culture created to enhance and promote daily positive interaction among members of the 777 Main community

Proficiency with Microsoft Office

Ability to lift up to 50 pounds

Excellent verbal and written communication skills

Superb attention to detail

Ability to work in a fast-paced and demanding environment

Preferred

2-3 years of concierge experience

Experience with Yardi, RealPage, or other similar industry software

Prior knowledge of the apartment or hotel industry

Benefits

Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

401(k) plan options with a company match

Various Comprehensive Medical, Dental, & Vision plan options

Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

Tuition Reimbursement program and continuous training and development opportunities

Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)

Flexible and/or Hybrid schedules are available for certain roles

Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families