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Jitsu · 6 days ago

Warehouse Operations Manager I

Pittsburgh, PA

Full-time

Onsite

Mid Level

$68K/yr - $85K/yr

3+ years exp

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next day delivery experience. The Warehouse Operations Manager I is responsible for leading and developing a team of hourly platform Associates, overseeing daily warehouse activities, and ensuring operations align with safety, quality, and cost standards.

DeliveryDelivery ServiceE-CommerceLogisticsTransportation

Responsibilities

In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel

Train and enforce company safety standards with hourly personnel

Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives

Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives

Train, lead, and mentor a team of hourly leads and associates, both full-time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume

Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools

Investigating, troubleshooting resolving operational issues that arise during shifts

Coordinating with other departments to resolve operational issues

Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies

Performs other duties as assigned

Qualification

Safety StandardsTeam ManagementProblem SolvingLogistics ExperienceOperations SoftwareStress ManagementGoogle DriveSlackOSHA Forklift CertificationCommunication SkillsOrganizational SkillsTime ManagementAttention to Detail

Required

High school diploma or equivalent

3-5 years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.)

Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel

Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization

Strong analytical and problem-solving skills

Excellent organizational skills and attention to detail

Excellent time management skills with a proven ability to meet deadlines

Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high-quality work in a fast-paced environment with minimal supervision

Proficient with Google Drive, Slack, and related operations software