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Kimpton Hotels & Restaurants · 3 weeks ago

Complex Director of People and Culture

Philadelphia, PA

Full-time

Onsite

Lead/Staff, Director/Executive

4+ years exp

Kimpton Hotels & Restaurants is committed to heartfelt, human connections and improving lives. The Complex Director of People and Culture will empower employees, champion the company culture, and support the hotel and restaurant operations teams in various HR functions.

HospitalityRestaurants

Responsibilities

Develop, maintain and support a legitimate business partnership with the hotel & restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant

Assists the hiring managers in departmental recruitment and staffing including participating in local and University career fairs, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork and onboarding

Partner with hotel & restaurant management on mentorship, counseling and disciplinary matters. People + Culture also serves as a consultant on progressive discipline and related investigatory responsibilities for employee issues

Responsible for completion of Affirmative Action Plans

Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group and partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month and our CSR partnerships

Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys

Establish People + Culture Objectives to align & support the property's objectives and goals in Customer Service Metrics, Financials and all other measurable metrics established by the Company

Lead Performance Management administration including quarterly Check-In's, 90-day and Annual Performance Reviews for hotel & restaurant employees and performance improvement plans as needed

Regularly assess property-specific training needs and lead professional development including New Hire Orientation & Kimpton University facilitation, ensuring maximum attendance at all Kimpton University courses, compliance and skills-based training courses

Timely perform Exit and Stay interviews and look for trends

Ensure consistent compliance to all Company Policies, and all applicable labor laws

Ensure I-9, EEOC, OSHA and workplace file compliance. Manage Workers' Compensation and Unemployment administration including effective case management of claims to minimize liability and expense exposure. Guarantee adherence to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims

Actively partner with the Director of Engineering and General Managers in leading Safety Committee initiatives

Manage and guarantee adherence with all FMLA, ADA and any other leave requests

Conduct annual wage comparison surveys within market and partner with GMs on data and recommendations

Manage the Financials and annual budgets for the People + Culture areas including employee relations, recruiting, training, etc

Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested

Engage and keep constant communication with employees and management. Provide onsite Human Resources support and visibility for the property

Qualification

HR management experienceEmployee relationsLabor laws knowledgeBachelor's degree in HRProblem resolutionOrganizational skillsService excellenceIndependent decision-makingCreativityVerbal communicationWritten communicationPresentation skillsConfidentiality

Required

4 years of HR management experience in hospitality or similar field

Bachelor's degree in HR, Hotel Management or related field preferred

Working knowledge of Outlook, Word, Excel, and PowerPoint

Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills

Comprehensive knowledge of all applicable federal, state and city employment and labor laws

Naturally outgoing and friendly attitude with personal commitment and passion for service excellence, in order to consistently deliver and demonstrate the Kimpton Way

Ability to operate independently, using good judgement to make decisions

Ability to handle confidential information discreetly and protect employee privacy