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MRA Recruiting Services · 3 weeks ago

Customer Service Representative / Sales Administrator

Racine, WI

Full-time

Onsite

New Grad, Entry Level

Master Appliance Corporation is a longstanding company founded in 1901, known for supporting over 4,000 employers. They are seeking a Customer Service Representative / Sales Administrator to enhance customer experience and support the sales team through various administrative tasks.

Human Resources

Responsibilities

Respond to customer inquiries via phone, email, and in-person in a professional and timely manner

Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention

Track and follow up on customer orders, shipments, and back orders

Maintain accurate and up-to-date customer records in CRM systems

Prepare sales quotes, order confirmations, and invoices

Assist the sales team with lead generation, prospecting, and customer follow-up

Coordinate with production, shipping, and accounting to ensure smooth order fulfillment

Maintain organized records of sales transactions and communications

Prepare and distribute internal reports, presentations, and documentation

Support data entry, document management, and inventory tracking as needed

Assist with preparing materials for meetings, trade shows, and customer presentations

Qualification

Customer service experienceSales support experienceMicrosoft Office proficiencyCRM systems experienceOrder processing systemsMultitasking abilityVerbal communicationWritten communicationAttention to detailProblem-solving abilitiesTeam-oriented