First Citizens Bank · 3 weeks ago
Senior Business Support Specialist
Honolulu, HI
Full-time
Onsite
Mid, Senior Level
$26.32/hr - $29/hr
0+ years expFirst Citizens Bank is seeking a Senior Business Support Specialist to support bank products or services within a business unit. This role involves reviewing processes, analyzing and resolving advanced documentation or servicing issues, and ensuring client satisfaction through the handling of escalated requests.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Account Servicing - Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations
Operations - Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities
Business Expertise - Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. May support development of new products or services
Service & Support - Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Handles escalated and complex support issues
Qualification
Required
Bachelor's Degree and 0 years of experience in Support or Customer Service
High School Diploma or GED and 4 years of experience in Support or Customer Service
Preferred
Banking
customer service
data analysis
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase