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DSV - Global Transport and Logistics · 3 days ago

Customer Service Specialist

Fontana, CA

Full-time

Onsite

Entry Level

$26/hr - $28.89/hr

1+ years exp

DSV - Global Transport and Logistics is a leading provider of global solutions in transport and logistics. The Customer Service Specialist is responsible for delivering exceptional service to clients, managing order flow, and ensuring accurate data entry related to shipping and receiving information.

Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing

Responsibilities

Reports inconsistencies or problems to Supervisor or Operations Manager

Manages order flow to ensure daily requirements are fulfilled

Coordinates special warehouse projects

Key resource for personnel needing assistance

Responsible for locking and securing the facility as scheduled or required

Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner

Will mentor and train new and existing associates in specific distribution activities to help achieve established customer demands

Will train new and existing associates on current Standard Operating Procedures, which includes but is not limited to shipping, receiving, picking, and/or quality control documentation

Will assist in forklift operation and certification for new and existing associates

Direct the operations of the CSR team to achieve prescribed objectives

Assist associates and temporary labor in the completion of productivity sheets and accurate capture of production and payroll hours

Assist Supervisor in maintaining the level of employees consistent with a productive workforce

Participate in establishing work schedules

Ensure that the schedules are correctly implemented and that jobs are assigned effectively and completed properly

Assist the Supervisor in ensuring that all associates handle product according to all prescribed quality procedures and guidelines

Respond to all requests (internal and external) in a courteous, professional, and timely manner

Coordinate all inbound and outbound activity for assigned accounts

Process and input all customer orders

Running and printing shipments from WMS

Run stock reports to check for product availability

Generate all related paperwork and necessary information required for customer work orders

Checking all orders for special requests

Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise

Follow up with other departments to ensure the service standards are being met

Assure proper invoicing of accounts by verifying customers as required

Handles returned merchandise in an efficient manner and assure proper credit is given to the customer

Investigate and communicate client complaints in accordance with established contact, site and company protocol

Oversees the shipping and receiving activity for the Customer Service Department

Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction

Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes

Prepare required activity reports accurately and efficiently for site management

Research discrepancies that may occur in the shipping and receiving process

Document processing and logistical support encompassing a variety of duties to include data entry, copying, faxing, filing, and labeling

Assisting with any clerical and floor duties management requires

Ensure the accuracy of all receiving and shipping documents

Gather and maintain all data and records relative to shipping and receiving activities

Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents

Prepare any reports concerning customer service as required by supervisors

Assist in resolving any discrepancies

Operate the computer terminal in a proficient manner

Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion

Oversee all paperwork associated with orders and maintain the corresponding files

Answer phone calls and operates various types of office machines and computers necessary to perform duties

Greet customers and visitors to the office

Effectively correspond with customers as required

Answer incoming telephone calls in a cheerful, courteous, and timely manner

Promptly route each call to the proper party, taking messages when necessary

Assist callers with general information and inquires

Direct visitors to appropriate department

Assist drivers at check in window various times though out the day

Assists in maintaining cleanliness of work environment

Assists in overseeing warehouse inventories

May work as part of a team or independently

Active participation in Safety Program, to include but not limited to, Hazardous Communications and Emergency Response programs to ensure a safe work environment for all persons within the facility

Abide by the company policies and procedures as listed in the Employee Manual or other communicated rules and/or regulations

CSRs may be expected to cross train in other administrative staff functions to support the site and contribute to associate development

Work overtime as dictated by business whether mandatory or voluntary

Qualification

Customer ServiceData EntryWMS functionsMS Office ApplicationsBusiness writingMulti-taskingAttention to detailEffective communicationAdaptability

Required

Must have a high school diploma or general education degree (GED)

1 year experience in Customer Service-related capacity

Intermediate computer skills

Proficient with MS Office Applications

WMS functions

English (reading, writing, verbal)

Business writing proficiency

Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products

Strong attention to detail accuracy and accomplish job task in a timely manner

Ability to perform duties with minimal supervision or guidance

Ability to multi-task

Effective communication skills

Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment