ServiceTitan · 1 day ago
Manager, Customer Success Enterprise
United States
Full-time
Remote
Mid, Senior Level
$113K/yr - $151K/yr
6+ years expServiceTitan is focused on transforming the green industry with a dedicated team of innovators. The Manager, Customer Success Enterprise will lead the Enterprise Customer Success team, ensuring that large and strategic customers realize meaningful value from the Aspire platform while managing a team of Customer Success Managers.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Own the success and performance of Aspire’s Enterprise and Strategic customer segment, ensuring customers consistently realize meaningful value from the platform
Lead a team of Enterprise CSMs responsible for proactive account management, executive engagement, and outcome-driven adoption strategies
Serve as a trusted escalation point for complex customer situations, partnering with customers and internal teams to resolve issues quickly and effectively
Hire, onboard, develop, and retain a high-performing team of Enterprise CSMs
Coach CSMs to operate as strategic advisors - able to understand customer business models, identify opportunities for improvement, and clearly articulate Aspire’s value
Set clear expectations, provide frequent and candid feedback, and hold a high bar for performance and accountability
Foster a culture of trust, ownership, and continuous improvement where team members feel supported and challenged to do their best work
Translate Customer Success strategy into clear execution for the Enterprise team, including account planning, engagement models, and success metrics
Own key operational KPIs for your segment (e.g., customer health, adoption, retention, executive engagement) and take action when performance deviates from expectations
Partner with your Director to identify trends, risks, and opportunities across the Enterprise portfolio and help shape improvements to Success processes and tooling
Act as a strong advocate for Enterprise customers internally, ensuring their feedback and needs are clearly represented across Product, Sales, Support, and Implementation
Partner closely with Product and Engineering to surface insights from Enterprise customers that inform roadmap prioritization and product enhancements
Qualification
Required
6+ years of experience in Customer Success, Account Management, or related customer-facing roles in a B2B SaaS environment
Prior experience managing or mentoring customer-facing teams, ideally supporting enterprise or strategic accounts
Strong understanding of how customers derive value from SaaS products and how adoption, engagement, and outcomes drive retention and growth
Experience working with executive stakeholders and navigating complex customer organizations
Deeply customer-centric - you seek to understand customers' goals, pressures, and constraints and advocate relentlessly for their success
Results-driven and accountable - you define clear outcomes, track progress, and take ownership for delivering results
Comfortable operating in ambiguity, making sound decisions with imperfect information, and moving quickly when it matters
Strong communicator who can influence across levels, give and receive candid feedback, and build trust with customers and teammates alike
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crunchbase News
2026-01-08
Index Ventures
2026-01-05
Company data provided by crunchbase