Divurgent ยท 2 weeks ago
BioMed Program Operations Specialist (Contract to Hire)
New Jersey, United States
Contract
Hybrid
Senior Level
5+ years expDivurgent is a solutions provider focused on enhancing operational effectiveness in healthcare. They are seeking a BioMed Program Operations Specialist to serve as the operational backbone of their Clinical Engineering service program, ensuring efficient equipment maintenance and coordination of service requests.
ConsultingHealth CareInformation TechnologyLegal
No H1B
Responsibilities
Operate as the single access point for Clinical Engineering service intake, ensuring accurate triage, routing, tracking, and follow-through of service requests
Coordinate service dispatch logistics and real-time status tracking, supporting required coverage models (including 24x365 dispatch/coverage, where applicable)
Ensure service workflows are executed consistently across internal teams and external vendors
Leverage ServiceNow to manage work orders, incidents, service requests, SLAs, and escalations
Support configuration, standardization, and adoption of ServiceNow workflows in environments with limited or emerging process maturity
Partner with IT, Clinical Engineering, and vendors to improve tool utilization, data quality, and operational visibility
Maintain a Regular Reporting Cadence, Including Service volume and demand trends
Response and resolution times
Open work order aging
Preventive maintenance (PM) completion rates
Equipment downtime trends
Parts delays and vendor performance
Escalations and exception management
Deliver ad hoc and rapid-turn reporting to support BioMed and operational leadership decision-making
Support equipment inventory integrity by coordinating asset additions, deletions, reconciliations, and documentation standards
Assist with physical inventory validation activities as needed, ensuring alignment between systems of record and field reality Partner with Clinical Engineering and vendors to address discrepancies and improve asset lifecycle controls
Coordinate documentation hygiene, ensuring service records, test documentation, PM records, and supporting artifacts are complete, retrievable, and audit-ready
Support recall and alert workflows, including equipment recall notifications, tracking, and documentation readiness for regulatory and accreditation requirements (e.g., The Joint Commission)
Support Vendor Operational Readiness Activities, Including Vendor transitions and onboarding
Site access planning
Stakeholder coordination and scheduling
Implementation task tracking and issue follow-up
Serve as an operational liaison between Clinical Engineering leadership, vendors, IT, and clinical stakeholders
Qualification
Required
Bachelor's degree required (Engineering, Healthcare Administration, Operations Management, Information Systems, or a related field preferred)
5+ years of experience in Clinical Engineering operations, healthcare technology management, biomedical services, or a closely related operational role
Hands-on experience with ServiceNow (or similar enterprise service management platforms) in a production environment
Demonstrated experience working with major Clinical Engineering / OEM vendors such as GE, Stryker, Philips, Siemens, Canon, or equivalent
Proven ability to operate effectively in immature or evolving environments, helping define, implement, and stabilize processes and tools
Strong understanding of equipment service workflows, dispatch models, PM programs, and asset lifecycle management
Experience supporting regulatory compliance, audits, and documentation standards in a healthcare environment
Preferred
Experience supporting large, multi-site health systems or integrated delivery networks (IDNs)
Familiarity with diagnostic imaging service operations
Experience supporting 24x365 operational coverage models
Exposure to Epic-integrated environments or clinical system integrations (preferred, not required)
Benefits
Financial
Health and Wellness
Community and Culture benefits
Team coffee breaks
Happy hours
A book club
A grill master competition
March Madness events
A Divurgent Pets group
Team engagement programs
Company
Divurgent
Divurgent is a management consulting company offering activation management, clinical transformation, and revenue cycle management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Colin Konschak
Executive Chairman of the Board of Directors
Philip Felt
Managing Partner/Board Member
Company data provided by crunchbase