NVIDIA · 3 days ago
HPC Technical Account Manager
Seattle, WA
Full-time
Onsite
Senior Level, Lead/Staff
$160K/yr - $253K/yr
8+ years expNVIDIA is a leading technology company specializing in HPC data center and networking technologies. The HPC Technical Account Manager will be the main point of contact for enterprise customers, assisting with technical inquiries and ensuring high levels of customer satisfaction while interacting with Engineering, Marketing, and Support teams.
Artificial Intelligence (AI)Consumer ElectronicsGPUHardwareSoftwareVirtual Reality
Hiring Manager
Em Begum
Responsibilities
Work on-site with NVIDIA Enterprise customers in the Seatle area to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on Infiniband, next-generation AI, and HPC server technologies
Own and resolve customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph
Bringing independent analysis, communication, and problem-solving skills to improve customers' experiences
Author and incorporate technical solutions into our knowledge base
Be a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements
Qualification
Required
8+ years in providing in-depth customer support and debugging for hardware and software products
Bachelors degree or equivalent experience in Computer Science, Electrical Engineering, Computer Engineering, or related field
Profound knowledge and experience with Linux and Networking (LFCS / RHCSA)
Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances
Superb communication and presentation/oral skills
Strong organizational skills and able to prioritize / multi-task easily with limited supervision
Preferred
Experience in solving problems in large-scale HPC network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
Experience as a developer and/or support escalation team member for large enterprise/service provider customers at a company that produces AI and data analytics software
Scripting in Python, bash, Ansible, yaml, etc
Background with developing or debugging AI and data analytics software
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
2026-01-06
2026-01-06
Company data provided by crunchbase