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SoFi · 2 days ago

Learning Specialist

Cottonwood Heights, UT

Full-time

Hybrid

Entry, Mid Level

$64K/yr - $120K/yr

2+ years exp

SoFi is a next-generation financial services company and national bank focused on transforming personal finance. The Learning Specialist role involves supporting new hires and training front-line contact center agents while utilizing adult learning principles to enhance their development and performance.

CreditCredit CardsFinancial ServicesFinTechLendingWealth Management

Responsibilities

Apply adult learning principles and technical facilitation/teaching skills

Facilitates virtual and in-person training and is accountable for the knowledge transfer of the content

Facilitates new hire training, upskill training, and refreshers for Sofi agents and Global Business Partner agents

Adapts quickly to fluctuating business needs

Applies professionalism, and demonstrates company policies and procedures to resolve issues

Expertise in products, processes, and procedures

Solves classroom problems of moderate scope, demonstrating judgment in selecting appropriate methods and techniques

Identify and provide recommended solutions for the remediation of performance gaps and class outliers

Identify the needs of the class and communicate to the stakeholders the progress of learners in class and after through metrics, documentation, and observation

Expand footprint by taking on increased responsibility for stretch assignments that have a departmental impact

Provide class coaching and feedback promptly

Onboard and certify trainers from our Global Business L&D partners

Receives minimal instruction and guidance of stretch assignments related to L&D

Assumes responsibility and demonstrates self-sufficiency in class logistical preparation, classroom performance, maintains attendance, assessment tracking, and records on all training conducted

Identify and provide recommended solutions for the remediation of performance gaps and class outliers

Evaluate and provide documented feedback on the effectiveness of content and training materials

Aligns with the manager on training metrics and goals

Cultivates strong, productive relationships with stakeholders and within L&D

Actively participates in group discussions and clearly communicates relevant updates to appropriate stakeholders in a timely manner

Demonstrates follow-through, identifies roadblocks, and Influences improvement within the department

Collaboration with colleagues

Remains positive and flexible with changing climate

Participate and manage stretch assignments that enhance L&D or Product partners

Resolves the root causes of classroom issues

Ability to handle a problem or blocking issue themselves and know when and who to escalate

Able to adapt to shifting priorities

Collaborate on solutions to classroom or L&D issues

Qualification

Technical facilitationAdult learning principlesPresentation skillsRelationship managementMicrosoft OfficeGoogle SuiteSlackZoomCoachingBanking experienceProblem-solving skillsTime management