BECU · 1 month ago
Collection & Recovery Support Specialist
Tukwila, WA
Full-time
Hybrid
Entry Level
$21.11/hr - $37.07/hr
2+ years expBECU is a financial institution with a commitment to serving its 1.5 million members. The Collection & Recovery Support Specialist will ensure the accuracy and integrity of financial transactions, assist members during critical financial moments, and support the Collection & Recovery Management teams.
Responsibilities
Handle all account transitions from active to charge-off status, ensuring accuracy and compliance while supporting membership termination processes that result from credit union losses
Complete system updates and documentation for involuntary closures of deposit and revolving accounts with clarity, precision, and consistency
Execute system maintenance and documentation for loan modifications related to Bankruptcy, Loss Management, or the Member Assistance Department
Process and follow up on external debt management program requests, communications, and related correspondence
Reconcile and report all appropriate general ledger activity to Accounting, ensuring accuracy and timely completion
Maintain a high level of discretion and confidentiality when handling sensitive member or employee information
Respond to internal and external inquiries promptly, courteously, and professionally, offering clear and effective communication
Uphold a consistent standard of professional, member-focused service in all interactions
Investigate and resolve exception transactions and out-of-balance conditions quickly and effectively
Manage daily incoming mail and monitor department email inboxes to ensure timely processing and follow-through
Support the team with other assigned duties, contributing your skills wherever needed
Qualification
Required
High school diploma or equivalent required
Typically two years of operational experience at a Financial Institution required
Full time hours required, with additional hours as necessary
Preferred
Experience with collections, insurance, lending products, bankruptcy, or garnishments preferred
Detail orientated, with a high degree of accuracy and the ability to make recommendations based on information obtained
Ability to exercise confidentiality and discretionary judgment
Ability to work well under deadlines
Ability to work independently and as a team member, while using discretion in decision making & sound judgment in problem solving
Proficient verbal and written skills to effectively communicate and provide customer service
Benefits
401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Company
BECU
As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.
Founded in 1935Tukwila, Washington, USA
1001-5000 employees
H1B Sponsorship
BECU has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Nathan Ramachandran
EVP - CTO
Ivan Seda, CFA, CPA
Deputy Chief Financial Officer
Recent News
Business Journals
2024-04-09
Puget Sound Business Journal
2023-12-13
Puget Sound Business Journal
2023-11-28
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