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Noble House Hotels & Resorts · 23 hours ago

Area Director of Learning & Development

Key West, FL

Full-time

Onsite

Director/Executive

$110K/yr - $120K/yr

8+ years exp

Noble House Hotels & Resorts is a collection of luxury properties, and they are seeking an Area Director of Learning and Development to oversee Learning and Development for three of their properties in the Keys. This role is responsible for shaping a culture of excellence and embedding service philosophies while leading training initiatives and talent development to enhance guest and team member experiences.

HospitalityHotel

Responsibilities

Design and implement a holistic learning strategy that supports the organization’s luxury service vision

Integrate Forbes’ Five-Star service standards, Relais & Châteaux’s emphasis on local culture and humanity, and Michelin Keys’ focus on emotional resonance and authenticity into all learning programs

Partner with executive leadership to align learning initiatives with brand goals and guest experience metrics

Responsible for leading New Hire Orientation for all new team members

Oversee the creation of bespoke training content, including onboarding, leadership development, and service excellence programs

Ensure all training reflects the nuances of luxury hospitality, including etiquette, storytelling, and anticipatory service

Leverage digital learning platforms and immersive experiences to enhance engagement and retention

Champion a culture of continuous improvement, curiosity, and emotional intelligence

Lead initiatives that reinforce the values of warmth, generosity, and cultural immersion

Facilitate executive-level workshops and retreats focused on leadership presence and guest-centric innovation

Conduct regular audits and service simulations to ensure alignment with Forbes, Relais & Châteaux, and Michelin standards

Collaborate with operational leaders to close service gaps and elevate performance

Prepare teams for external evaluations and recognition programs (e.g., Forbes inspections, Michelin Keys assessments)

Develop internal train the trainer programs

Identify and nurture high-potential talent through mentorship, coaching, and career pathing

Develop internal certification programs aligned with global luxury benchmarks

Support diversity, equity, and inclusion through culturally intelligent learning practices

Qualification

Luxury hospitality experienceForbes Travel Guide knowledgeRelais & Châteaux standardsMichelin Keys standardsCurriculum developmentExecutive leadershipCoaching skillsDiversityInclusionCommunication skillsEmotional intelligence

Required

8+ years in luxury hospitality learning & development, with at least 3 years in a senior leadership role

Deep knowledge of Forbes Travel Guide, Relais & Châteaux, and Michelin Keys standards

Proven ability to lead cross-functional teams and influence at the executive level

Exceptional facilitation, coaching, and communication skills

Bachelor's or master's degree in hospitality, Organizational Development, or related field

Benefits

Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most

Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance

401K plan with matching

On Demand Pay- access to your pay before payday

Paid Holidays/Personal/Vacation/Sick time

Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)

Career growth opportunities and Recognition Programs

Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.