Siemens Healthineers · 2 days ago
Customer Service Engineer III
Tarrytown, NY
Full-time
Onsite
Senior Level
$106K/yr - $117K/yr
6+ years expSiemens Healthineers is a leader in medical technology, dedicated to pioneering breakthroughs in healthcare. The Customer Service Engineer III will perform installation, troubleshooting, and maintenance of Siemens' diagnostics equipment at customer sites, ensuring high levels of customer satisfaction and managing financial performance within the territory.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Perform installation and commission of Siemens’ equipment at customer sites with minimal supervision
Troubleshoot and repair customer equipment for assigned product line
Perform preventative maintenance on all Siemens’ diagnostics equipment at customer sites
Ensure all tools and test equipment expiration dates are managed and that none are overdue for calibration
Establish and maintain proper business relationships with customers and peers
Provide service that supports high level of customer satisfaction
Perform customer follow-up calls for each on-site repair to ensure the instrument is operating at specification and the customer is satisfied
Serve as technical resource for Customer Service Engineers (CSEs) within the service region/area/zone
Train customer end-users to operate Siemens Healthcare Diagnostics’ equipment to ensure optimal system performance
Provide remote support for other CSEs and other customers when not at customer site
Determine need for and provide on-site escalation and support
Travel and assist in and out of assigned area for escalation and service support
Manage financial performance within territory, meet budget for revenue generation, expense control, and inventory management
Qualification
Required
Bachelor's degree in Electronics Engineering, Electrical Engineering, or a related field
six (6) years of experience in the job offered, or as a Field Service Engineer, Medical Service Technologist, or a related occupation
three (3) years of experience with the following skills: Independently troubleshoot, diagnose, and correct complex problems to resolve instrument malfunctions
Identifying system issues that require application intervention
Reviewing and assessing documents for installation, set-up, repair, troubleshooting, schematics, and block diagrams
Successful completion of technical training courses, including safety procedures and guidelines of biohazards and PPEs
Training customer service engineers on assembly, components, and preventative maintenance
Principles of electricity, power supply, and grounding
Using network application tools, including evo, mButler, MS Office Applications, and Concur
100% travel required to customer sites throughout San Diego, California area
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
South Africa Today
2026-01-07
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