Apply on Employer Site

Geotab · 1 day ago

Lead Product Designer, Service Design

Atlanta, GA

Full-time

Hybrid

Lead/Staff

10+ years exp

Geotab is a global leader in IoT and connected transportation, seeking a Lead Service Designer to own an end-to-end service strategy and lead design efforts. The role involves facilitating service-level conversations with senior leadership, engaging with stakeholders, and ensuring cross-functional alignment on the customer journey.

AnalyticsBig DataFleet ManagementInformation TechnologyInternetMobile DevicesSoftware

H1B Sponsor Likely

Responsibilities

Develop and communicate an end-to-end service strategy that aligns customer goals with business viability and operational realities

Diagnose systemic barriers to adoption by mapping the entire customer lifecycle using Service Blueprinting to visualize disconnects between journey stages, touch points, and service delivery teams and systems

Provide strategic leadership by defining the service frameworks that connect front-stage user experiences with the back-stage processes required to deliver them

Lead the user-centered design process, conducting research, user testing, and analysis to gain deep insights into complex user behaviors, preferences, and systemic pain points

Set and maintain high standards for execution, personally crafting high-fidelity designs and prototypes in Figma to validate strategic concepts

Ensure the seamless integration of service strategies throughout the product development lifecycle, working closely with Engineering to ensure the final build matches the service vision

Act as the primary bridge between Design, Sales, Support, and Engineering to ensure cross-functional alignment on the holistic customer journey

Influence company-wide initiatives to minimize Customer Effort Score (CES) and shorten Time-to-Value (TTV) by predicting downstream user friction

Champion the evolution of Geotab’s design maturity by introducing systems thinking and service design methodologies to the broader team

Take a leadership role in promoting accessibility principles to ensure service interactions are inclusive for all personas and meet accessibility standards and guidelines

Mentor, guide and support product designers, fostering their professional growth and enabling them to excel in their roles

Qualification

Service Design methodologiesUser-centered design processFigmaSystems ThinkingJourney MappingEcosystem MappingInterpersonal relationship buildingHighly organizedCommunication skills

Required

10+ years of relevant industry experience, with a focus on Service or Systems Design

Relevant Bachelor's Diploma/Degree or relevant industry experience. Degree specialization in Business Design, Systems Engineering, Interaction Design, Human-Computer Interaction (HCI), Computer Science, or any other related field

Deep knowledge of Service Design methodologies (Journey Mapping, Service Blueprinting, Ecosystem Mapping) and Systems Thinking

Experience collaborating closely with product management, engineering, and research to solve complex operational problems

Proficiency in collaboration tools like Figjam for facilitation, and UI design tools like Figma

Ability to lead all aspects of the user-centered design process from conception to completion, leaning more towards research and facilitation

Ability to facilitate high-level strategy workshops to diagnose root causes and align stakeholders on shared outcomes

Excellent verbal and written communication skills and strong interpersonal relationship building skills

Highly organized and able to manage multiple tasks and projects simultaneously

Benefits

Flex working arrangements

Home office reimbursement program

Baby bonus & parental leave top up program

Online learning and networking opportunities

Electric vehicle purchase incentive program

Competitive medical and dental benefits

Retirement savings program

Company

Geotab

Glassdoor3.8

Geotab is a provider of secure Open Platform telematics technology for GPS fleet management.

Founded in 2000

Oakville, Ontario, CAN

1001-5000 employees

http://www.geotab.com/

H1B Sponsorship

Geotab has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (1)

2021 (2)