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Viasat · 1 day ago

Air Mobility Command (AMC) Technical Account Manager - Government Aviation

Missouri, United States

Full-time

Onsite

Senior Level

$150K/yr - $280K/yr

5+ years exp

Viasat is a global communications company on a mission to deliver transformative connections. They are seeking an AMC Technical Account Manager to act as a liaison between Air Mobility Command and Viasat's Government Solutions and Services team, focusing on supporting existing contracts and driving relationships within the USAF.

InternetOptical CommunicationTelecommunications

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Be a problem solver who proactively leads and finds solutions both internally and externally

Provide business, technical, and product knowledge in support to ensure mission success

Address product related questions and technical challenges

Educate customers on how existing and new product features and functionality work

Generate periodic service performance reports and monitor service metrics to ensure optimal performance

Act as the interface to Viasat’s support organization to appropriately route customer requests and efficiently address critical topics

Partner with Business Development teams to form relationships with customers’ decision makers, business contacts, and influencers

Works with customers to understand their technical needs for products and services finding opportunities for Viasat

Provides technical guidance, status, and leadership to customers and internal teams for all account related activities

Manage within a cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program

Qualification

Technical account managementMilitary aircraft knowledgeSatellite communication systemsInterpersonal skillsPresentation skillsMicrosoft OfficeTeam leadershipProblem solving