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HomeServices Insurance · 3 weeks ago

Customer Service Representative - Claims

New Brighton, MN

Full-time

Hybrid

Entry Level

$23.50/hr - $28.70/hr

2+ years exp

HomeServices Insurance is seeking a Customer Service Representative - Claims to provide day-to-day service and support to new and existing clients. The role involves researching and answering claims inquiries, advising clients on insurance coverage, and processing policy changes while maintaining good relationships with insurance companies.

Insurance

Responsibilities

Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness

Research and answer calls regarding claims from clients, underwriters and third parties

Advise clients regarding insurance coverage and risk management issues

Process policy changes and cancellations

Handle claims and payment questions

Foster and maintain good working relationships with insurance companies and underwriters

Serve as the first point of contact for policyholders reporting a claim

Investigate, evaluate, and process personal lines claims in accordance with policy coverage and company guidelines

Coordinate with adjusters, repair facilities, and other third parties to facilitate claim resolution

Guide customers through the claims process with empathy and professionalism

Maintain accurate and thorough documentation of all claim activities

Communicate claim status updates to policyholders and internal stakeholders

Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager

Perform any additional responsibilities as requested or assigned

Qualification

Insurance agency operationsClaims handlingPropertyCasualty LicenseAnalytical skillsCommunication skillsTime managementRisk management techniquesOrganizational skillsProblem-solving skills