Workforce Solutions · 4 weeks ago
IT Support Analyst
Huntersville, NC
Full-time
Hybrid
New Grad, Entry Level
$26.50/hr - $31.25/hrWorkforce Solutions is a fast-growing fitness brand seeking a Technical Systems Support Analyst who excels in customer-focused environments. The role involves providing hands-on technical support for in-gym systems and core business platforms, troubleshooting issues, and improving system performance and reliability.
Government Administration
Responsibilities
Provide hands-on technical support for in-gym systems and core business platforms
Troubleshoot Level 1 and Level 2 issues for franchise partners, staff, and members
Act as an escalation point for more complex system and data-related issues
Support platforms tied to member scheduling, billing, retail, nutrition, and engagement
Assist with technology rollouts, system upgrades, and new platform implementations
Maintain clear documentation, workflows, and troubleshooting guides
Partner with internal teams and vendors to strengthen system performance and reliability
Qualification
Required
Proven ability to handle complex Level 1 and Level 2 support in hospitality-style environments
Experience using Zendesk or a similar ticketing system
Exceptional people skills with a strong customer service mindset
Clear, confident written and verbal communication
Experience supporting member-facing platforms involving scheduling, payments, and high-volume users
Must be able to work onsite in the Huntersville area, Monday through Friday, with the opportunity to work from home 1 day a week
Preferred
Background in fitness, wellness, or hospitality is highly preferred
Prior Level 1 or Level 2 support experience in gyms, studios, retail, or customer-driven environments
Familiarity with fitness or studio management platforms such as: Mindbody or similar systems (Zen Planner, ClubReady, ABC Fitness Solutions, WellnessLiving, etc.)
Exposure to retail, marketing, or analytics tools such as Shopify, LoopSpark, Domo, or comparable platforms
Benefits
Medical, Dental, and Vision Insurance
401(k)
Various Gym Perks
Vacation Pay
Company
Workforce Solutions
In everything that we do, we seek to assure the Gulf Coast region remains a great place to live, work and do business.
Founded in 2009
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase