TierPoint · 1 week ago
Sr. Credit & Collections Analyst
St Louis, MO
Full-time
Hybrid
Mid, Senior Level
$54K/yr - $84K/yr
3+ years expTierPoint is a company focused on providing data center and technology services, and they are seeking a Senior Credit & Collections Analyst. The role involves enforcing credit policies, managing collection activities for a portfolio of accounts, and developing relationships with customers to ensure timely payments.
Cloud ComputingData CenterInformation ServicesInformation TechnologyIT Infrastructure
Responsibilities
Provides quality internal and external customer service surrounding the Company values
Assess credit risk for new customers daily and existing customers semi-annually using automated processes per stated schedules
Prepare balance sheet reconciliations for allowance accounts
Participate in various department projects to drive quality improvements, processes, and initiatives
Prepare reports and analyses for management including cash receipts forecast
Independently prioritize and execute daily collection activities; contact customers for payment via telephone and email, document and maintain timely collection notes in the collection tool and establish appropriate follow-up
Perform root cause analysis to resolve customer disputes, billing issues, deductions and propose process enhancements to avoid future issues
Contact delinquent customers by phone and email
Prepare customer account reconciliations
Evaluate customer payment trends and recommend accounts for escalated collection efforts
Negotiate terms for settlements and payment plans for management approval
Establish and maintain effective, cooperative and collaborative working relationships with colleagues, customers and cross-functional teams
Provide ad-hoc reporting, as requested
Other duties as assigned
Qualification
Required
Ability to work on multiple projects simultaneously
Ability to work both independently and with others
Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
Proficient in use of financial, accounting, and collection systems
Effectively communicate both verbally and in writing across all levels of the organization
Establish and maintain effective, cooperative, and collaborative working relationships with colleagues, customers, and cross-functional teams
Excellent time-management, organization, prioritization, and problem-solving skills
Detail oriented with high degree of accuracy
Preferred
3 - 5 years Credit & Collection experience in a high-volume B2B service industry environment
College graduate with Bachelor's or Master's degree in Business Administration, Accounting, or Finance preferred or equivalent experience
Prior experience particularly in the data center or other technology services industry
Basic understanding of financial statements, customer contracts and collection processes
Experience creating Excel formulas (including xlookups, vlookups) and pivot tables
Company
TierPoint
TierPoint is an enterprise data center company that provides secure, connected IT platform solutions for digital transformation initiatives.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$2.37BKey Investors
Apterra Infrastructure CapitalArgo InfrastructureTA Associates
2025-10-23Debt Financing· $240M
2025-07-14Debt Financing· $250M
2025-04-09Debt Financing· $500M
Leadership Team
Mary Meduski
President and CFO
Michael Lagg
Chief Sales Officer
Recent News
2026-01-09
The Morning Call
2025-12-31
Company data provided by crunchbase