Great Southern Wood Preserving · 1 month ago
MIS Helpdesk Technician
Abbeville, AL
Full-time
Onsite
New Grad, Entry LevelGreat Southern Wood Preserving, Inc. is seeking an MIS Helpdesk Technician to assist customers with their computer systems, hardware, and software issues. The role involves providing effective IT support both remotely and in person, ensuring customer satisfaction through efficient troubleshooting and problem resolution.
ManufacturingTimberWood Processing
Responsibilities
Work with customers remotely and in person, guiding them through systems configuration and troubleshooting while aiming to resolve issues with efficiency
Provide quick and effective assistance with information technology systems
Listen attentively to customers’ questions and concerns and offer optimal solutions
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Respond to tech inquiries via email, through online chats, over the phone, or in person
Infer, inquire, and transcribe day-to-day hardware/software issues
Delegate issues as they become more advanced; escalate when higher priority
Collaborate with teammates to inform and stay up to date on need-to-know's
Follow up with end users and teammates to ensure good support
Qualification
Required
Bachelor's degree or minimum of four (4) years of college education in Computer Science or a related field, or equivalent combination of education and experience
Benefits
Medical, dental, and vision insurance
Paid vacation and holidays
401(k) with company match
Profit sharing
Flexible spending accounts
Dependent scholarship program
Company
Great Southern Wood Preserving
Great Southern Wood Preserving is a manufacturing firm that provides pressure-treated lumber products for commercial & residential purposes.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jimmy Rane
President/CEO
Recent News
Seattle TechFlash
2025-09-19
Business Insider
2025-05-16
Company data provided by crunchbase