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Blue Shield of California · 1 day ago

Product Operations Manager, Experienced - Stellarus

California, United States

Full-time

Hybrid

Mid Level

3+ years exp

Blue Shield of California is seeking an experienced Product Operations Manager for their Stellarus Product and Technology organization. The role involves managing the centralized intake process for business requests, ensuring efficient triage and communication, and contributing to process improvement efforts.

Financial ServicesHealth InsuranceNon Profit

H1B Sponsor Likely

Responsibilities

Serve as the main point of contact and operational lead for the centralized intake process

Own and manage the intake workflow, including continuous improvement of the ServiceNow intake form and related processes

Perform initial review of all new submissions to ensure requests are complete, clear, and not duplicates

Work with submitters to fill in missing information, clarify business impact, and ensure proper categorization

Apply defined triage rules to route validated requests to the Unified Backlog Owner or other appropriate teams

Act as the primary liaison for submitters, providing clear communication on request status (e.g., “Received,” “Under Review,” “Forwarded to Backlog”)

Monitor and report on key intake metrics, such as submission volume, request types, and average time-to-triage

Create and maintain user-facing documentation and “how-to” guides for the intake process

Coordinate work processes between peers to ensure consistent and quality delivery

Contribute to continuous process, delivery, and quality improvement efforts

Qualification

Project coordinationBusiness analysisHealthcare technologyIT Service ManagementCustomer service mindsetHighly organizedExceptional communication

Required

Requires a bachelor's degree or equivalent experience

Requires a minimum 3 years of prior relevant experience in project coordination, business analysis, or a similar process-driven role

Requires experience analyzing a wide variety of business and technical requests

Requires experience in the healthcare or health plan technology industry

Hands-on experience with IT Service Management (ITSM) tools, with strong preference for ServiceNow preferred

Highly organized, methodical, and detail-oriented

Exceptional communication and interpersonal skills with a strong “customer service” mindset

Company

Blue Shield of California

Glassdoor3.8

Blue Shield of California is a health insurance service provider.

Founded in 1939

San Francisco, California, USA

5001-10000 employees

https://www.blueshieldca.com

H1B Sponsorship

Blue Shield of California has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (41)

2021 (20)

2020 (31)