COOK INLET HOUSING AUTHORITY · 2 weeks ago
Help Desk Technician I-III
Anchorage, AK
Full-time
Onsite
Entry, Mid Level
$31.25/hr - $37.26/hr
1+ years expCook Inlet Housing Authority is a leader in community development and advocacy work around affordable housing. They are seeking a Help Desk Technician to troubleshoot tech issues, assist non-technical staff, and maintain IT systems to ensure smooth operations.
Real EstateRental Property
Responsibilities
Help our team solve their tech troubles—big and small
Answer questions, provide advice, and make tech life easier for everyone
Keep track of issues and follow up to make sure they’re fully resolved
Set up, troubleshoot, and maintain computers, software, and networks
Manage user access and permissions (so the right people have what they need!)
Keep our systems updated and secure
Keep track of IT inventory and software licenses
Train staff on our tools and apps so they feel confident using them
Work with our in-house Communications team to help create easy-to-follow guides for common tech questions
Qualification
Required
Attention to detail matters to you even if it doesn't seem to matter to others
Ability to quickly shift gears, juggle priorities, and meet multiple deadlines
Strong critical thinking and problem solving capabilities
Magic power to effectively code switch geek speak into layman's terms, in both written and verbal communications
Someone who's dependable, proactive, and likes working collaboratively
Familiarity with Microsoft Office Suite, Windows operating systems, and basic network troubleshooting
Associate's degree in information technology/computer science or closely related field. Experience may be substituted on a year-for-year basis
1 year of IT or technical support experience
2 years of customer service experience
2-3 years of IT experience, particularly in network or desktop support
3-4 years of customer service experience
Preferred
Preferred certifications: CompTIA A+, Network+, or Microsoft Certifications
Benefits
Medical, Dental, Vision
Generous PTO Accrual
State of Alaska PERS/SBS Retirement
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
Company
COOK INLET HOUSING AUTHORITY
Our mission is to create housing opportunities that empower our people and build our community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gabriel Layman
President & CEO
Company data provided by crunchbase