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IQ Fiber · 4 weeks ago

Account Manager, Community Development

Jacksonville, FL

Full-time

Onsite

Entry, Mid Level

2+ years exp

IQ Fiber is dedicated to providing high-speed fiber-optic internet and exceptional customer service. The Community Development Account Manager will support project planning and execution, ensuring effective communication and organization among teams to drive community development sales and projects.

InternetResidentialService Industry

Responsibilities

Liaise between CDMs, Construction, Project Managers, Leadership, and Properties to meet ROE requirements, drive new projects to fruition, meet penetration goals, and ensure properties receive excellent support

Monitor project timelines and alert CDMs of potential delays or critical milestones

Track construction progress and deliver communication with Sales and Clients

Coordinate with CDMs in planning and supporting onsite events and site surveys as needed

Provide pre-sales support to CDMs in the form of assisting with prospecting, meeting prep, and any additional required tasks

Respond to customer care escalations, network relocation requests, construction concerns, and direct sales requests

Manage single family ROE and serviceability requests for private roads

Train new hires and coaching CDMs with best practices

Develop MDU and HOA specific materials, testimonial pages and quarterly newsletters for existing and prospective Clients with Marketing

Provide CRM support, contract administration, and reporting for CDMs and Leadership

Develop retention program to continue communication and support for existing communities

Provide administrative and operational support to Community Development Managers

Show readiness to step into greater responsibilities, assist team leadership, and actively contribute to team success

Other duties as assigned

Qualification

Sales supportProject managementOrganizational skillsMicrosoft OfficeCommunication skillsCustomer serviceTrainingCoachingCRM supportFiber optic knowledgeTime managementTeam collaborationAttention to detail